Job Description

Summary:

This position provides excellent customer service by greeting everyone on the unit, courteously answering the phones, answering inquiries, offering patients water and blankets, and assisting with other patient and family customer service requests. All staff in this position will have primary assignments, but will float at times across departments, and assignments may vary at times due to staffing needs. Staff may round on the units as directed by leadership. Staff will report to the leader in their primary assignment, with the director maintaining high level oversight over this position


Responsibilities:

(70%)

Serves as receptionist and greeter, courteously answering all inquiries from patients, families, staff, and other departments and facilities. Answers phones and transfers calls. Page or call nurses, providers and/or families.

(10%)

Contacts necessary departments for various tests and procedures and schedules follow-up appointments for patients being discharged.

(10%)

Communicates with relevant personnel any information pertinent to a patient's particular needs concerning care, service or comfort.

(10%)

Offers patients water and blankets, and assists with other patient and family customer service requests.

OTHER DUTIES AND RESPONSIBILITIES:

Look up information in the computer to answer inquiries. Uses the computer system to check/validate census, correct bed, correct patient, new consult orders, etc. and update patient status to discharge or transfer.


Checks new admissions charts making sure all paper forms/consents are in the charts and signed. Maintains any paper charts outside the computer system.


Organizes documents from printer and fax (after visit summaries, prescriptions, etc.) making sure all papers for same patient are together and not co-mingled with others; gives to nurse or provider.


Checks in and reports out to nursing staff any information received throughout the day.


Some units may need various logs which are maintained by the unit secretary.


Updates the whiteboard at the nurses station.


Communicates requests for office supplies to the responsible staff person.


Processes consults and contacts consulted provider and documents date/time and with whom they spoke regarding the order.


Helps compile and print any documents needed for transfer to another facility.


Processes requests for transfers when patient needs to change rooms.


Communicates and /or orders patient care supplies when additional or special equipment is needed (such as ostomy supplies or bariatric bed).


Maintain a clean and orderly work area.


May audit charges in the computer system and bring errors to the attention of the designated responsible staff member.


Faxes documents.


Enters staff/patient assignments in the nurse call system to facilitate communication.


Other duties as assigned.


Certifications and Licensures:

FINGERPRIN - Fingerprinting

Required

Required Education:

Education:

High School Diploma or GED


Other Information:

EXPERIENCE, TRAINING AND SKILLS: CASUAL EMPLOYEES ONLY:

Employees holding a casual position are required to be fingerprinted.



Knowledge of reading, writing, mathematical, and basic computer skills.



MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.



An employee may be required to participate in further learning opportunities offered by MyMichigan Health.



BLS certification is preferred.



Completion of a medical terminology course preferred.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.



Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.



Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.



Overall vision and hearing is necessary with or without assisted device(s).



Frequently required to sit/stand/walk for long periods of time.



May require frequent postural changes such as stooping, kneeling or crouching.



Some exposure to blood borne pathogens and other potentially infectious material.



Must follow MyMichigan Health bloodborne pathogen and TB testing as required.



Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.



Overall dexterity is required including handling, reaching, grasping, fingering and feeling.



May require repetition of these movements on a regular to frequent basis.



Physical Demand Level:

Sedentary.

Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.


Equivalent Experience and Other Comments (Education):


Other Comments: