Job Description

We are seeking a Alvaria Unified IP 7.4 M3 Designer to join our remote team. In this role, you will act as an IVR Developer, responsible for designing and deploying interactive voice response (IVR) and call flow logic within the Aspect/Alvaria Unified IP 7.4 platform. Your work will directly shape customer experiences by building, scripting, and optimizing inbound flows.

Key Responsibilities

Develop and deploy complex inbound and outbound IVR call flows using M3 Designer tools within Unified IP 7.4.

Create campaign logic, routing strategies, and scripting modules to support call center operations.

Use Python and SQL to integrate Unified IP data flows and reporting with other systems (CRM, dashboards, etc.).

Collaborate with business analysts and engineers to gather requirements and translate them into efficient IVR logic.

Monitor and troubleshoot IVR behaviors, optimize logic for compliance and performance, and participate in version upgrades or platform tuning.

Utilize the built in data lookup tools within Unified IP to use for call routing logic

Create and maintain very detailed Visio and FSD's for future reference.

Qualifications

3-5 years' experience with Aspect/Alvaria Unified IP 7.4, specifically with M3 Designer as an IVR development platform.

Good understanding of all Unified IP applications - UCC Admin, UCC RTR, Unified Resource Manager, Unified Director.

Proven scripting experience with Python and solid SQL skills for database interaction and data handling.

Understanding of contact center environments, IVR callback queues, call blending strategies, calculating wait times and calls in queue to present to customers

Experience designing and maintaining custom IVR workflows using visual and code-based editors.

Ability to troubleshoot, analyze call routing logs, and optimize call flow performance.

Understanding HIPAA regulations is an asset.

Excellent oral and written communication in English as the customer is in USA. Must be able to communicate with end users to understand the requirements and project goals.

Nice to Have

Experience in Unified IP upgrades (e.g., 7.3 ? 7.4 SP1+), migrations, or hybrid systems.

Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 15 per week

Experience:

Aspect/Alvaria Unified IP 7.4: 1 year (Preferred)
Work Location: Remote