Job Description

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This position performs a variety of contact center activities in the provision of unemployment claims services to claimants, employers, and the public in accordance with the Michigan Employment Security (MES) Act. Established methods and procedures are available in the form of laws, regulations, rules, and policies governing the work performed. The position may require in-person interactions, web chat, contact center, or teleworking interactions with customers.

At the Department of Labor and Economic Opportunity, we are passionate about creating a positive, professional, and supportive work environment where we value our differences and are committed to being open and respectful to all our employees and the public we serve. Our department provides the connections, expertise and innovative solutions to drive continued business growth, build vibrant communities, create affordable housing, generate tourism and attract and retain key talent to fill Michigan's vast pipeline of opportunities. Learn more at www.michigan.gov/LEO.


Position Description (Download PDF reader)

Required Education and Experience

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Education

Completion of two years of college (60 semester or 90 term credits).

Experience

Unemployment Insurance Examiner 8

No specific type or amount is required.



Unemployment Insurance Examiner 9

Two years of experience equivalent to an Unemployment Claims Interviewer 8 or one year equivalent to an Unemployment Insurance Examiner 8.



Unemployment Insurance Examiner E10

Two years of experience equivalent to an Unemployment Claims Interviewer 9 or one year equivalent to an Unemployment Insurance Examiner 9, Unemployment Claims Examiner 9, or Unemployment Claims Interviewer E10.

Alternate Education and Experience

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Unemployment Insurance Examiner 8

Four years of office support experience involving public contacts in the Unemployment Insurance Agency, including two years equivalent to the experienced (E7) level may be substituted for the education requirement.


Four years of office support experience with substantial public contacts interviewing people to obtain substantive information for decision making in a business or industrial setting, including two years equivalent to the experienced (E7) level may be substituted for the education requirement.

Additional Requirements and Information

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Salary for this position is entirely federally funded. Under federal law an employee whose salary is entirely federally funded may not be a candidate for public office in a partisan election.

Please attach a cover letter, detailed resume, and your official college transcript(s) to your application.

For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal.

A scanned or electronic copy is acceptable, if it contains the elements listed above. The college/university does not have to send the transcript directly to LEO. For more information regarding official transcripts, click here (Download PDF reader) (Download PDF reader).



Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.



Information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.



All classified employees are subject to Civil Service Rule 2-8 Ethical Standards and Conduct and will be expected to disclose any personal and financial interests that may conflict with official duties as a classified employee.



All newly hired state employees are required to submit and pass a pre-employment drug test prior to their actual appointment. Certain positions within the Michigan Department of Labor and Economic Opportunity may also require state criminal, fingerprint-based and driving record background checks. Any position offer will be conditional until results of the background checks and drug test indicate eligibility for employment.



The Michigan Department of Labor and Economic Opportunity participates in E-Verify (Download PDF reader) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.



View the classification specification at:

http://www.michigan.gov/documents/UnemploymentInsuranceExaminer_75400_7.pdf (Download PDF reader)

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.