Job Description

Description

Are you ready to make an impact in the lives of Nebraskans? The Department of Labor has a great opportunity to join a dynamic group of teammates as a UI Claims Specialist to help support individuals needing assistance when filing for unemployment insurance benefits. We are looking for Individuals who are customer focused, detail-oriented, effective communicators and enjoy working in a team-oriented environment. If this sounds like you...apply today!

Part-time positions may be available.

We offer an excellent total compensation package including:

• 13 paid holidays
• Vacation and sick leave, accruing immediately
• Military leave
• State-matched retirement plan
• Health, dental, vision, and life insurance options
• Employee Assistance Program
• Tuition reimbursement
• Flexible scheduling
• Professional Development

NDOL values our employees by treating them with dignity and respect and provides a supportive work environment. We recruit, hire, train and promote based on job requirements and individual qualifications without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, or genetics.

Examples of Work

• Assist unemployment insurance claimants with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial, additional, and weekly claims for unemployment insurance benefits.
• Receive and respond via telephone and email inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program; interpret state and federal unemployment insurance laws, agency rules, regulations, policies and procedures.
• Explain services, procedures, agency rules and regulations, options, and benefits to customers by interpreting state and federal unemployment insurance laws. Discuss NDOL and American Job Center services and refer accordingly.
• Pre-screen claims by gathering and assessing key database information on individuals\' type and location of employment and applying Nebraska, federal and state laws to make decisions.
• Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database.
• Retrieve, review, and verify all client personal and employment information data for accuracy and completeness and update as required. Assist in the adjudication of issues and claims.
• Conduct eligibility reviews with unemployed individuals by telephone regarding ability and availability to work; if needed, take necessary action.
• Assists in monitoring of scanning terminal, fax terminal and Enterprise Management System to ensure system continuity. Upload incoming documents into the NEworks system.
• Forward employer and claimant correspondence for adjudication or additional processing
• Other duties as assigned.

Qualifications / Requirements

REQUIREMENTS: Coursework/training in math, composition and/or use of computer equipment AND experience in a public service program including answering inquiries and explaining procedures or experience in customer service or call center.

PREFERRED: Associate\'s degree in business administration, marketing, human resources, social services or related field. Six months\' experience working as a customer service representative. Spanish/English bilingual language skills preferred.

Knowledge, Skills and Abilities

Knowledge of: State and Federal regulations and policies; Nebraska Employment Security Law.

Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.

Ability to: use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; work under limited supervision; regular and reliable attendance required.

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit:

State of Nebraska