Job Description

###

Please see Special Instructions for more details.

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.



Submit your application materials through our online applications portal located here: https://jobs.hr.ewu.edu. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381. Applications are open and accepted until recruitment is closed.

Required documentation includes all of the items listed below:

Attach a detailed

cover letter

in which you explain

howyou meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter. Attach a chronological

resume

including work history and major duties, education, and any specialized training or skills related to the position. List at least 3

professional references

including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application). Complete the

online application

form and respond to the online questions, if applicable.

Mission Statement Response

-

EWU's mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students.

How would you contribute to this mission?

Please do not upload resumes that include photos of yourself.

This recruitment will close to further applications at midnight on

10/17/2025.

Posting Details

-------------------


Posting Details

Position Title

Undergraduate/Graduate Services Administrator

Posting Number

2025050EP


Position Information

Working Title

Undergraduate/Graduate Services Administrator

Classification Code

1524

RCW Exemption Criteria

13 - Counseling of Students

EWU Position Number

E99291

CUPA Code

No Match

FLSA

Exempt - Professional

Bargaining Unit

PSE

% Full Time

100%

Salary / Wage Range

PS - 108

Salary Information

The salary for this position is $54,575 (minimum) up to $65,492. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Anticipated Start Date

ASAP

Term of Appointment

12 months per year

Location

Cheney Campus, WA

County

Spokane

Project Description

N/A

Project Duration

N/A

Background Check

Yes - Both

Responsible HR User

Michael Brown

Responsible HR User Email address

mbrown163@ewu.edu;


Position Details

Job Summary

The College of Arts, Humanities, and Social Sciences at Eastern Washington University is currently seeking applicants for an

Undergraduate/Graduate Services Administrator

for the College. This position will provide oversight and coordination for undergraduate and graduate retention and recruitment activities within the College of Arts, Humanities, and Social Sciences (CAHSS).



This position will provide oversight and coordination for undergraduate and graduate retention and recruitment activities within the College of Arts, Humanities & Social Sciences (CAHSS). The position will report to the Associate Dean and will provide support to the Dean, Associate Dean, Director of Finance and Administrative Services, and the College Executive Assistant.

The position will serve as a resource in conjunction with College Office personnel, departments, and programs on the development of integrated marketing retention and recruitment plans. The position will work closely with other college Undergraduate/Graduate Services Administrators, college advisors on student retention, recruitment, and community outreach efforts.



EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.



The salary for this position is $54,575 (minimum) up to $65,492. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page:

https://inside.ewu.edu/hr/benefits/insurance/

.



This recruitment will close to further applications at midnight on

10/17/2025.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

About Eastern Washington University

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region's polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.



Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by

Colleges of Distinction

, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a

'24-'25 College of Distinction

(CoD).

Money magazine recently named

EWU

as one of its Best Colleges in America 2024

.

Tribal Land Acknowledgement

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d'Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.



Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.



At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.



From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Conditions of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with

EWU

Immunization Policy 602-02

and provide proof of immunity or vaccination to MMR before beginning work at EWU.

Waivers

for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Public School Employees' of Washington Collective Bargaining Agreement:

https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/Eastern-Washington-University-

PSE

-

CBA

-2021-2024-

FINAL

.pdf

After starting employment, employees will complete the required training via Canvas. Workplace Belonging training will be available on October 1st and should be completed by December 31st, 2025.



Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Sponsorship not available for this position at this time.


Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Physical Demands

None anticipated.



Contact Michael Brown in Human Resources at mbrown163@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Pre-Placement Physical

No

Hearing Test

No

Medical Monitoring Post Hire

No

Protective Equipment

University, local, regional and state mandates for public and personal protection should be followed as needed.

Required Qualifications

Bachelor's degree. Years of higher ed student support experience may be substituted for the degree on a year-for-year basis. Knowledge and/or experience working in higher education. Experience in event support and social media maintenance Demonstrated advanced skills in computer technology and software, including the following: + MS Office Suite to include advanced skills/experience using Excel
+ Google Suite
Strong written, verbal, and interpersonal communication skills Strong organizational skills including the ability to manage several projects at once. Must have transportation and valid driver's license. Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.

Preferred Qualifications

Master's degree Familiarity with EWU general education and other graduation requirements, CAHSS programs, and coursework desired

Other Skills and Abilities

Flexibility Collaboration Communication Teamwork Time Management Attention to Detail

Work Schedule Type

Regular

Work Schedule

Typically M-F 8am - 5pm, but may be required to work evenings and/or weekends to fulfill special projects such as end of year budget, receptions, and graduation and other needs of the college.

Posting Date

09/25/2025

Open Until Further Notice

No

Closing Date

10/17/2025

Screening to Begin

10/8/2025

Special Instructions to Applicants

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.



Submit your application materials through our online applications portal located here: https://jobs.hr.ewu.edu. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381. Applications are open and accepted until recruitment is closed.

Required documentation includes all of the items listed below:

Attach a detailed

cover letter

in which you explain

howyou meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.

Attach a chronological

resume

including work history and major duties, education, and any specialized training or skills related to the position.

List at least 3

professional references

including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).

Complete the

online application

form and respond to the online questions, if applicable.

Mission Statement Response

-

EWU's mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students.

How would you contribute to this mission?

Please do not upload resumes that include photos of yourself.


This recruitment will close to further applications at midnight on

10/17/2025.

Application Types Accepted

Application


Job Duties

% of Time

40

Responsibility / Duty

Retention

Assist in developing and implementing the retention and student services plan for the College. Review and adjust the plan as necessary. Collect and analyze data and other information of college enrollment numbers and prepare information to share for trends in student retention. Assist with programs such as Global Student Services, College in the High School and Running Start. Work with key personnel to develop and implement a marketing and retention plan for college programs. Coordinate and assist in implementation of the mission and goals of the CAHSS Student Advisory Board. Support Advising and Retention with programs such as the Early Warning System, DegreeWorks, minor Navigate assistance, probation and reinstatement, Assist with CAHSS peer mentoring programs. Respond to and act as a resource for day-to-day issues involving students majoring in CAHSS programs. Be familiar with university resources that support students, such as financial aid and scholarships, records and registration, tutorial and writing assistance programs, student accommodations, career services, and health and wellness. Develop relationships with other campus entities relevant to student success, for example student affairs, academic affairs, career advising, etc. Become familiar with student policies and academic standards. Develop and implement strategies to build and strengthen the relationship between students and the college, as well as the sense of community for students. Work with student clubs and organizations.
Other duties as assigned

Essential Function Indicator

Yes

% of Time

40

Responsibility / Duty

Recruitment

Schedule recruitment, admission, and advertisement meetings and/or workshops. Work with EWU Office of Admissions and on meetings and events with high school counselors and community colleges. Assist with recruitment events. Lead coordinator of New Student Orientation events, Admitted Student Days and other scheduled events involving prospective or incoming students. Co-direct the work of the CAHSS student employees. Coordinate and implement the mission and goals of the CAHSS Student Ambassador program. Lead selection of branded promotional materials for use tabling at recruitment events. Other duties as assigned.

Essential Function Indicator

Yes

% of Time

20

Responsibility / Duty

Other

Provide periodic project support to Dean, Associate Dean(s), and Dean Staff. Provide support in marketing the College by assisting in maintaining the college web site, social media sites, and the annual report. Assist with events including but not limited to Commencement, Retreats, Student Award Ceremony, and College Speaker Series. Other duties as assigned.

Essential Function Indicator

Yes

Posting Specific Questions

------------------------------


Required fields are indicated with an asterisk (*).

Applicant Documents

-----------------------

Required Documents

Cover Letter

Resume

List of Professional References

Mission Statement Response

Optional Documents

DD214 Form

Other Document #1

* Other Document #2