Job Description

Overview

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If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, we need you to lead a team of highly qualified tax professionals. You will be providing leadership and performance management to a team of front line Tax Support and Tax Advice agents, who provide guidance to customers completing their taxes in TurboTax.

Responsibilities

Deliver the highest quality support to TurboTax customers by hiring, training, and performance management of talent Create a high performing team that provides Care that is so good, our customers rave about it Drive customer satisfaction through proactive and constructive engagement in a cross-functional team Foster a team environment of collaboration, accountability and continuous improvement Effectively lead using Intuit Values and align your team with the values Effectively use data to evaluate, identify and coach performance Lead the team through a fast paced, constantly changing environment Be willing and able to consistently work outside of normal schedule Review agent prepared returns as needed

Typical Deliverables:

Drive quality customer engagements by monitoring your team's performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals Accurate, efficient resolutions to escalated customer issues Provide growth and collaboration opportunities through use of employee one-on-one sessions, team op mechs and ongoing learning sessions Continuously improve team performance by providing employee coaching and mentoring to include "difficult" conversations as well as "motivational". Act as the conduit between the team and the business by condensing and disseminating large amounts of information Timely review and completion of administrative tasks such as payroll and schedules Possess strong business acumen Able to effectively communicate to multiple skill levels and personalities

Qualifications

Must possess an active credential + EA (Enrolled Agent)
+ CPA (Certified Public Accountant), or
+ Practicing Attorney with strong tax preparation experience
Extensive prior experience preparing individual returns + Business and Estate taxes a plus
Experience supporting TurboTax customers or managing/leading a remote customer facing team Understanding of how to manage a team and provide them with guidance in being successful Proficient with technology; solid knowledge of computer operations, Microsoft Office (Word, Excel, PowerPoint, etc.) Critical thinking, multi-task, problem solving Goal Oriented Must reside in the United


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: