Job Description

Truck Service Advisor (TSA)



A TA Truck Center Service Advisor managers customer interactions, which involves writing work orders, explaining repairs and costs, and coordinating service for trucks. Key responsibilities include handling over-the-counter transactions, suggesting additional services to generate revenue, and ensuring a positive customer experience. The role requires strong customer service and computer skills and an understanding of the trucking industry.

Core responsibilities

Customer Service: Serve as the primary point of contact between customers and service technicians, explaining inspection results, repair recommendations, and costs. Work Order Management: Write, detail, and process work orders, including securing purchase orders, preparing quotes, and accurately recording the customer's concerns. Sales and Upselling: Use strong suggestive selling skills to identify and offer additional services to customers. Transaction Handling: Handle over-the-counter (OTC) transactions and understand various payment types. Coordination: Source parts from outside vendors and coordinate their delivery for repairs. Administrative Tasks: Prepare end-of-shift reports and ensure the cleanliness of service counters and the showroom. Skills and qualifications Strong knowledge of products and services offered. Excellent customer service and communication skills. Proficiency with computers. Understand and carry out oral and written directions. Maintain cooperative working relationships. Demonstrate sensitivity to, and respect for, a diverse population.

Work environment

Ability to work in a fast-paced environment. Strong integrity and the ability to work both independently and with a team. Understanding of the trucking industry is beneficial.

Physical Demands:

May involve standing, walking, kneeling, and occasionally lifting up to 50 pounds. Sensory: May be exposed to noise, fumes, dirt, and dust. Setting: Typically works indoors at a service counter but may be exposed to outdoor elements.



The duties of this position may change from time to time. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.