Job Description

Duties

• Assists patrons by providing information concerning available leisure activities, selling tickets, making reservations and arranging for special accommodations required for tours, sporting events, theaters and special events.
• Provides full assistance to individuals planning travel itineraries not requiring commercial transportation, including hotel reservations and other local service or information.
• Maintains brochures, price listings and related information for customer use.
• Performs related administrative support duties.
• Receives payment, issues receipts and documents business transactions.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Completed and signed DA Form 3433 is required prior to entrance on duty.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2.
• Incumbent may also required to complete a Tier 1 background investigation for a Common Access Card for physical access to federally-controlled facilities.

Qualifications

MINIMUM REQUIREMENT:
1. Experience which involved dealing with the general public and performing financial transactions.

HIGHLY QUALIFIED CRITERIA:
1. Proven work experience and knowledge of all Hawaiian Islands to include the ability to advise customers on where to stay, what to see, and what to do on the islands.
2. Possess knowledge and experience in booking travel arrangements with airlines, hotels, car rentals, and cruise lines by way of telephone and online booking accommodations.
3. Possess work experience in booking local attractions in Hawaii.
4. Must possess effective communication skills with customers and reservations telephone line. Experience advising guidelines and requirements.
5. Experience in providing outstanding customer service.
6. Must possess one (1) year of work experience with computer programs, point of sale systems (POS), or reservation systems.
7. Must be able to type 40 words per minute on a computer.

NOTE: Applicants who met both minimum qualifications and best qualified criteria will be referred to the selecting official for consideration first. To be evaluated as a best qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under minimum qualifications and highly qualified criteria above.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

• The Area of Consideration for this vacancy announcement is Island of Oahu. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration).

SPOUSE STATEMENT

• Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.

Selective Service:

• Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.

Manual Applications:

• If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00PM HST by 07/12/2023 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.

Allowances, Incentives, and PCS Costs:

• Allowances, differentials, or incentives will not be paid.
• Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government\'s interest.

Please check out our Applicant Information Kit:

• It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ).

Other:

• This job announcement is a standing register where applicants will be referred to selecting officials on various cut-off periods until the position is filled; First cut-off: 1 May 2023.
• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
• Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
• Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
• This position is eligible for Night Differential as applicable.
• Army NAF Pay setting rules/requirements apply to this vacancy announcement.

• Benefits
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above. Applicants can claim the following eligibilities:

• NAF Preference - Involuntarily Separated From the Military
• NAF Preference - Spouse Employment Preference (SEP)
• NAF Priority Consideration - Business Based Action
• NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
• NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
• NAF Priority Consideration - Outside Applicant Veteran (OAV)
• NAF Priority Consideration - Parent of a Veteran (OAV)
• NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

If you are claiming any of the above eligibilities, your supporting documentation must be received at the time of application.

• Benefits
  Review our benefits
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you\'re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you\'re eligible under their policies. The following documents must be submitted with your application:
  
  • Resume
  
  
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  
  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3434
  • Marriage Certificate
  • PCS Orders
  • Resume
  • SF-50/ Notification of Personnel Action
• How to Apply
  
  You may submit your application package using one of the two methods identified below:
  
  • Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 11930920. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
  • Manually: Please refer to the "Additional Information" section of this announcement for instructions.
  
  

  Agency contact information

  NAF CPAC Hawaii Job Information Center

  
  
  

  Phone

  808-656-1459

  Email

  usarmy.shafter.usarpac.mbx.nafjobs@mail.mil
  

  Address

  
  EW-NAF-W3RBAA US ARMY GARRISON HAWAII
  DO NOT MAIL
  Fort Shafter, HI 96858
  US

  Next steps

  
  Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

The following documents must be submitted with your application:

• Resume

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• DA Form 3434
• Marriage Certificate
• PCS Orders
• Resume
• SF-50/ Notification of Personnel Action

Help

This job is open to

• 
  

  The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

This announcement is open to the general public, to include U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.