Job Summary We are seeking a Travel Agent to join our team! As our Travel Agent, you will spend your days communicating with clients, listening to their travel needs, and planning their dream vacations or trips. You will also be responsible for suggesting additional trip add-ons, processing payments from clients, and maintaining excellent communication throughout the journey to provide the best possible experience for the client. The ideal candidate has strong communication and customer service skills, previous sales or customer service experience, and can multitask across multiple projects and trips at any given time. Responsibilities
Communicate with the client every step of the way, presenting multiple trip options based on their wants and needs
Book trips, activities, and tours for clients
Accept and process payments
Maintain a line of communication throughout the trip planning process as well as the trip itself, and assist in any troubleshooting to give the client the best experience possible
Maintain excellent records of clients, payments, trips, and other details
Participate in social media interactions such as live streams.
Qualifications
Excellent communication and customer service skills
Strong listening skills, with the ability to translate what the client enjoys into a trip or experience
Must be comfortable communicating both over email and the phone with clients
Familiarity with basic computer programs such as Microsoft Office, Outlook, and common calendar or scheduling software
Strong organizational skills
The ability to multitask and shift priorities, as needed