Job Description

This position is accountable for organizing travel from beginning to end for corporate clients, performing all ticketing duties, providing recommendations and travel advice, and maintaining an exceptionally high level of service to all customers. As an employee of Christopherson Business Travel you will set an excellent example of our brand promise.

Responsibilities

• Provide travel expertise with excellent customer service
• Responsible for timely and accurate ticketing and invoicing
• Interpret and enforce various client travel policies when making reservations
• Keep traveler profiles updated and document any requests in the PNR
• Resolve any client service issues with patience, empathy, and urgency
• Ability to work on multiple programs simultaneously with minimal errors

Requirements

• Experience: 2+ years experience in the travel industry

• GDS experience a must, recent Worldspan experience is required. Other GDS systems experience will not be considered
• Customer Centricity: makes things easy for the customer, is helpful and adds value, personalizes the experience, balances efficiency appropriately, exudes competence, maintains accuracy, treats customers professionally, sets expectations and follows through, is accessible to customers, listen to and assess needs
• Consultative: offers useful advice to proactively assist a customer, provides options
• Coachable: receives feedback from the perspective that we can always get better, has a mentality toward continuous improvement, maintains a growth mindset
• Embraces Change: comfortable with change, keeps an open mind to new things, flexible, adaptable, resilient
• Positive Attitude: stays calm and composed under pressure, lifts others, remains positive with customers and coworkers
• Problem Solver: is resourceful and uses initiative to independently find solutions, looks for ways to overcome obstacles and get things done
• Communicates Effectively: excellent oral and written communication skills; takes a professional approach; willing to speak up and share views, debates appropriately at the table

• Spanish language fluency a plus
• Time Management: detail oriented with strong organizational skills, prioritizes effectively
• Multitasking: comfortable working in a fast-paced environment; ability to juggle more than one customer, issue, or task at the same time; works tasks in parallel and not simply one thing at a time
• Cultural Fit: values people, creates value
• Teamwork Orientation: steps in to help others, unselfish, focuses on uniting to do what needs to be done to meet customer expectations and service levels

• Tech Savviness: is comfortable with and stays up-to-date with technology, participates in ongoing training, able to self-troubleshoot, has the ability to learn new technical skills

• Business Acumen: understands business situations; works toward improving financial performance; balances the needs of employee, customer, and employer constituencies

**Please note we are currently hiring for a 5/4/2023 start date**

Training Schedule:

Training will run everyday for 4 weeks minimum from 8am-5pm Mountain Time. New hires must be able to commit to this training schedule.

Work Schedules:

Advisors will be scheduled anytime from 7am-7pm Mountain Time. Shifts can be anywhere within that block. Schedules are not guaranteed, can change, and will NOT be assigned until after training is complete.

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan
• PTO and Holidays

Salary Range: $23 - $25 per hour based on experience

The salary range for this role may vary above or below the posted range as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. Full time roles will also qualify for our total benefits package offered by Christopherson Business Travel

*NOT Open to employees in the following states: AK, AR, CT, DE, DC, IA, KY, ME, MD, MA, MN, MT, NE, NH, NJ, NM, NY, ND, OK, OR, PR, RI, SD, VT, VA, WV, WY

Christopherson Business Travel