Job Description

General Description
The Transportation Program Assistant performs various administrative support and accounting tasks related to, but not exclusive of, transportation and transit services and programs funded with state, federal and local dollars. The schedule for this full-time position is Monday through Friday, 8:30 AM to 5:00 PM.
Detailed information regarding the County's benefits package and retirement offerings may be found here: and
To learn more about Citrus County: and
Essential Functions

• Performs various customer service duties including, but not limited to, answers phone lines, schedules trip reservations and assists customers with transportation resources.
• Collects customer data to determine eligibility for the Transportation Disadvantaged program, which may include mailings, face-to-face interviews and /or telephone correspondence.
• Performs data entry into the Transportation Dispatch / Reservation software system.
• Runs and creates various data reports from software system needed for annual grant reporting.
• Performs routine office tasks including, but not limited to, ordering office and operational supplies, printing and mailing of brochures, typing correspondence, filing, and other general office duties.
• Performs basic accounting tasks, as needed.
• Performs other duties as required.

Minimum Requirements
Education, Training, and Experience

• High School Diploma or GED equivalent.
• One (1) year experience performing customer service and administrative support duties.
• Experience handling telephone and in-person customer interactions.
• Basic accounting experience highly desirable.

Skills and Abilities

• Ability to type at a moderate rate of speed with a good degree of accuracy.
• Must have excellent customer service skills.
• Ability to accurately collect, verify and document information.
• Requires strong organizational skills and must be very detailed oriented.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).

Certificates, Licenses, and Registration

• Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:

• IS-100.c: Introduction to the Incident Command System (ICS); and
• IS-700.b: An Introduction to the National Incident Management System

Physical Requirements/Work Environment

• Requires sitting most of the day.
• The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
• The job requires frequent balancing, and occasional twisting and reaching above shoulders.
• The job requires the completion of tasks that involves typing and fine manual manipulation.
• The job requires normal visual acuity and field of vision, color vision, hearing, and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Emergency Response/Recovery Activities

• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.

Supplemental Information
PLEASE REVIEW THE MINIMUM REQUIREMENTS ON POSTING AND COMMUNICATE HOW YOU MEET THE MINIMUM REQUIREMENTS IN YOUR APPLICATION/RESUME. MINIMUM REQUIEMENTS MUST BE MET TO BE CONSIDERED. Applications will be carefully reviewed to assess qualifications. Selected applicants will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process. Relevant experience that is not gained through work experience should be explained in the additional information section of the application.
Must successfully pass a criminal background check.
Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Pursuant to Chapter 119, Florida Statutes or the "Public Records Law," applications, resumes and personnel records are subject to public inspections. Details regarding the "Public Records Law"/ "The Sunshine Law" / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.
The Citrus County Board of County Commissioners provides a comprehensive benefits package.
Medical Insurance - (Carrier: Florida Blue): Employee Premium is $50.00 monthly. Dependent coverage is available with bi-weekly premiums (please review detailed premiums using the link below).
**Wellness Incentive: New Hires will have the option of submitting to a nicotine test during the pre-employment physical. Those that are nicotine free will receive a $50 wellness incentive monthly applied towards their health premium costs. New hires that are not nicotine free are eligible to receive the wellness incentive once a tobacco cessation course has been completed and the Employee Health & Wellness Center is provided with a copy of their completion certificate.
Employee Health & Wellness Center: Employee Premium is $0.00 when covered under Medical Insurance. Dependent coverage is $0.00 when covered under Medical Insurance.
Dental Insurance: Employee Premium is $0.00. Dependent coverage is available with bi-weekly premiums (please review detailed premiums using the link below).
Vision Insurance: Employee and Dependent coverage is available with low monthly premiums.
Florida Retirement System: Employee contributes 3% of gross salary per pay-period. Option to choose from Pension Plan or Investment Plan. Detailed employer contributions can be found in the link below. Visit for more details.
Other Benefits:

• Basic Term Life and AD&D Insurance $20,000
• Voluntary Life Insurance
• Dependent Life Insurance
• Long Term Disability Insurance
• Health and Dependent Care FSA
• Employee Assistance Program
• Life Assistance Program
• ComPsych Programs
• Voluntary AFLAC Supplemental Insurance
• Deferred Compensation
• Paid Holidays - no waiting period
• Vacation Leave - accrues each pay period
• Sick Leave - accrues each pay period

Please note that the benefits may not apply to all constitutional offices; please refer to policies for specific information. The County's Personnel Policies, applicable Union Contracts and/or Certificate of Coverage provides detailed descriptions of all available employee benefit programs and stipulations.
For a more detailed overview of our benefit package,
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PLEASE REVIEW THE MINIMUM REQUIREMENTS ON POSTING AND COMMUNICATE HOW YOU MEET THE MINIMUM REQUIREMENTS IN YOUR APPLICATION/RESUME. MINIMUM REQUIEMENTS MUST BE MET TO BE CONSIDERED. Please check EACH of the 4 BOXES BELOW to confirm YOUR APPLICATION is ACCURATE AND COMPLETE. Please note: Applications with incomplete Education and/or Work History sections will not be considered. Submitting a resume without completing these sections on the application form will result in disqualification.

• Education Section
• Work History Section
• 3 Professional References
• Skills, Certifications, Additional Information Sections (Optional - but highly recommend completing)

Skills Required