Job Description

Get to know East Penn!:
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
East Penn is an Equal Opportunity Employer. You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
EOE/VEVRAA Overview:
East Penn is currently seeking a Transportation Continuous Improvement Coordinator who leads continuous improvement efforts to support Transportation strategies and Logistics Division objectives ensuring East Penn's Transportation systems and processes are continuously optimized, driving on-going service and cost improvements to meet or exceed Division goals. Responsibilities:
Acts as a 'steward' and accelerates the time to value and ROI for all Transportation-related software products and processes including, but not limited to:

• Transportation Management System (Transport Mgt/TM - carrier; Route Planner/RP - fleet)
• Driver Mobile Communications (Mobile)
• Fulfillment Planning Application (FPA)

Leads Continuous Improvement efforts to support Transportation strategies and Logistics Division objectives (meeting or exceeding all Service and Total Delivered Cost performance targets)

• Supports and champions a 'performance mindset', focused more on outcomes than activities, by helping department leaders facilitate daily KPI scorecard/dashboard reviews
• Identifies root causes, creates feedback loops and implements corrective actions for all gaps between planned and actual performance (i.e., bottlenecks, delays, cost leaks, etc.)
• Monitors process and policy compliance from Fulfillment Planning through On-Time Delivery to ensure transportation processes are reliable, repeatable, and sustainable, enabling near-flawless execution

Ensures that all users fully adopt, integrate and assimilate Transportation software through effective training, post-implementation audits and on-going system 'health checks'

• Acts as an advisor and advocate for all users, including Fleet Drivers, to ensure their voices are heard and acted upon (i.e., questions, concerns, ideas for improvement)
• Verifies all employees are educated on how the system makes decisions and WHY, so they can use it to manage exceptions, and achieve optimal balance of service/cost goals
• Audits user performance to validate all systems enable processes to be planned and executed as designed

Ensures system integrity and design is upheld, advanced, and continuously optimized

• Continuously reviews and fine tunes software configurations and processes as business and customer requirements change
• Supports/leads future software implementations, upgrades, and functional enhancements, ensuring that new capabilities are 'stood up' quickly
• Helps develop and implement a flawless Master Data Management process, including archiving old data, continuously updating rates and resources, etc.

Develops and implements a structure and process for Level 1 software triage support for end users, including the following capabilities:

• User concern diagnostics and tracking (software defects, configuration, or training issues).
• Corrective action and vendor support escalation guidance (using decision trees when possible).
• User self-service knowledge base repository and continuing education accessible to end-users for information such as, system design, integration, common issues and how to resolve them, FAQ&As and search abilities.

Qualifications:
Education/Certification

• Associates or bachelor's degree in related field, preferred; equivalent level of education, training, and experience may be considered

Experience & Qualifications

• 1-3 years of related experience in a distribution or manufacturing environment, required
• East Penn work experience that includes knowledge of EP procedures and practices
• Prior experience with transportation planning software

Skills & Competencies

• Strong critical thinking and problem-solving skills with the ability to assess issues, escalate appropriately for resolution
• Ability to analyze problems and formulate and apply alternative/creative solutions to problems
• Effective written and verbal communication skills including presentation abilities
• Adept in multi-tasking, prioritizing, and time management
• Excellent attention to detail and accuracy
• Exceptional interpersonal skills: a team player with proven ability to work across functional areas and all levels of the organization
• Self-motivated and self-directed; can effectively cope with ambiguity
• Solid knowledge of project management best practices
• Proven ability to influence, motivate, and lead project team members to deliver projects successfully
• Demonstrates an underlying curiosity and desire to know about things, people, or issues; goes beyond the questions that are routine
• Is unafraid to respectfully challenge the status quo by providing new ideas and solutions
• Excellent attention to detail and accuracy; can effectively listen and give directions accurately
• Open to coaching with the ability to apply feedback
• Working knowledge of Microsoft suite (Excel, Word and PowerPoint)
• Proficient knowledge of Logistics Software working principles, practices, and procedures

East Penn Benefits:
East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities

Skills Required