Job Description

The Department of Mental Health (DMH) is seeking a Transition Case Management Supervisor to provide direct supervision to Transition Case Managers who provide DMH transition case management services to individuals ages 22 and older. Transition Case Managers carry a caseload of assigned clients, and their duties consist of active engagement, assessment of service needs, and service planning activities to facilitate the discharge or diversion of individuals from nursing facilities.

Responsibilities include implementation of decisions made through the Preadmission Screening and Resident Review (PASRR) process; assignment of clients to transition case managers; and ensuring that all transition case management services comply with all DMH and PASRR regulations and procedures.

Transition Case Management Supervisor will serve as the DMH community liaison to nursing facilities; hospitals; care management/coordination resources including but not limited to Behavioral Health Community Partners (BH CPs), Community Transition Liaisons (CTLs), One Care plans and Senior Care Organizations (SCOs); DMH contracted and non-contracted community programs; and other state agencies.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Receive clinical eligibility determination from Nurse Consultant.
• Assign Transition Case Manager, authorize services as appropriate, enter information into MHIS.
• Provide weekly supervision to Transition Case Managers and maintain documentation of meetings.
• Review transition case management activities including but not limited to face-to-face contacts, comprehensive assessments, and Individual Service Plans (ISPs). Monitor client goal attainment through case management supervision and, as necessary, reviews of discharge/transition plans.
• Respond to instances of concern regarding services provided to individual clients and assure successful resolution.
• Maintain relevant wait lists for community services.
• Complete EPRS for all case managers.
• Authorize use of benefit time and maintain adequate coverage.
• Provide relevant information to Nursing Facility Transition Manager and Nursing Facility Transition Specialist on programmatic issues that impact service delivery.
• Participate with Nursing Facility Transition Manager and Nursing Facility Transition Specialist in planning and development of transition case management practices and procedures, and development of new services, as needed.
• Identify service gaps, strengths, and limitations
• Participate with Nursing Facility Transition Manager and Nursing Facility Transition Specialist in clinical review meetings to identify barriers to discharge and/or diversion from nursing facilities

Required Qualifications:

• Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms
• Knowledge of methods of general report writing with the ability to assess case management process and results.
• Ability to effectively organize and run meetings and case conferences to promote collaboration and information sharing.
• Ability to understand, support and implement the principles of race, equity, and inclusion and work cooperatively and effectively with co-workers, clients, provider staff and community partners.
• Lead and supervise a team and the ability to give oral and written instructions in a clear and precise manner.
• Knowledge of principles and practices of crisis intervention.
• Ability to prioritize and multitask duties based on client need, team, and service needs.
• Knowledge of the special needs of individuals currently residing in nursing facilities who may be able to be discharged or diverted from nursing facilities.

Preferred Qualifications

• Familiar with the types of community programs and services available to individuals living with mental illness.
• Familiarity with nursing facilities and community services for older adults and adults with disabilities.
• Knowledge of the Preadmission Screening and Resident Review (PASRR) regulations and procedures.
• Knowledge of adult psychiatric medications and community-based resources appropriate for transition case managed clients.
• Given the population served, bilingual or multilingual fluency

Please note: Location is flexible, and office can be based in one of the DMH Area Locations.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division\xe2\x80\x99s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth\xe2\x80\x99s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the

For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #2.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor\'s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver\'s license at a class level specific to assignment.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don\'t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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