Job Description

POSITION SUMMARY

As the

TRAINING VITAMIN SPECIALIST

, you'll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.

WHAT YOU'LL DO (OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES)

All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omni channel interactions as part of the associates day to day responsibility Educate customers on ingredients, features, benefits and use of company products Document customer inquiries and actions on tracking system and/or by completing logs Maintain confidentiality and sensitivity in all aspects of internal and external contacts Manage steady volume of calls on a daily basis and prioritize follow-through May generate written correspondence and process document requests Assist in identifying issues and trends to improve overall customer service and productivity Identify errors promptly and determine what corrective steps may be taken to resolve errors Responsible for all actions/responsibilities as described in company controlled documentation for this position Consistently creates opportunities to promote interest in ProCaps products and services Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line Perform other duties and responsibilities, as assigned

WORK ENVIRONMENT

Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space. Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere. We are dedicated to professionalism and growth, continually striving to improve and excel in all we do. Duties are performed primarily in a smoke-free environment

Requirements

WHAT YOU BRING ( MINIMUM JOB QUALIFICATIONS)

High school diploma or GED required Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others Ability to make decisions and exercise good judgment in a fast-paced structured environment The ability to comfortably apply consultative sales techniques Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics. Must be a motivated self-starter who thrives in a team-oriented environment A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus. Ability to successfully complete ongoing training requirements

Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift*
Must be willing to work overtime or on weekends, as the workload demands

Benefits

WHAT WE OFFER

ProCaps Laboratories provides:

A competitive starting rate of $22/hr*
Top-Tier Medical, Dental & Vision Coverage - $0 cost when you qualify for our Wellness Program*
Generous Paid Time Off - includes 8 paid company holidays*
401(k) with Company Match - up to 4.5%*
100% Company-Paid Life Insurance*
100% Company-Paid Short-Term Disability Insurance*
Gym Membership Reimbursement*
Monthly Vitamin Allowance + Employee Discounts on Products*
Company-Funded Health Savings Account (HSA) - $1,600 annually*
Cash Bonuses Through Employee Referral Program*
Optional Pet Insurance Available*
Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!*