Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

Analyze performance, identify training needs, and deliver targeted training for identified skills gaps. Conducting training classes in the classroom and in the field. Complete routine observations of employees performing regulated tasks. Coordinate and implement new hire orientation, training and retraining plans, ensuring compliance and overseeing trainee progression. Design, develop and deliver training using various instructional techniques and formats, including classroom training, e-learning, and workshops. Evaluate training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements. Maintain expertise and competency in all aspects of the specific areas to be trained to ensure the ability to function as directed within any area of MEDIC. For example, in donor collections competency is required for donor assessment and eligibility, whole blood collection, and specialty collections. Participate in department meetings, training activities, and continuing education programs. Perform other related duties as assigned. Provide coaching, mentoring, and support for preceptors to ensure successful and consistent implementation of training programs. Serve as a Subject Matter Expert (SME) for preceptors and employees, provide support for SOP revisions and updates, ensuring compliance with the Change Control process. Support compliance requirements by maintaining and updating training records.

SUPERVISORY RESPONSIBILITIES

N/A

ORGANIZATIONAL CULTURE AND COMMUNICATION EXPECTATIONS & RESPONSIBILITIES

Demonstrate a high level of customer service, teamwork, professionalism, and confidentiality. Treat all coworkers, visitors, and donors respectfully, professionally, and politely.

OTHER DUTIES

Adhere to MEDIC's mission, vision, and core values. Ensure all quality standards are upheld by following all of MEDIC's policies, Standard Operating Procedures (SOPs), Code of Federal Regulations (CFR), current Good Manufacturing Practices (cGMP), current Good Tissue Practices (cGTP), state regulations, and AABB standards. Maintain a safe and hazard free work environment by following the policies and procedures of MEDIC's safety guidelines, OSHA, TOSHA, and AABB standards.

KNOWLEDGE | SKILLS | ABILITIES

Ability to obtain and maintain OSHA, CPR, First Aid and AED trainer certification (post-employment). Active listening skills with the ability to receive and comprehend detailed oral or written information. Assessment, judgment and problem-solving skills with ability to recognize areas of concern and create solutions. Good interpersonal and communication skills with the ability to work effectively and establish credibility with diverse individuals while providing excellent customer service. Knowledge and demonstrated ability to design, develop, present, implement, conduct and evaluate training. Organizational and time management skills with ability to handle multiple projects, flexibility to prioritize work based on business needs and maintain composure and professionalism when working under time constraints. Understanding of quality control (QC) and good manufacturing practices.

Required:

Basic Cardio Life Support Certificate (BCLS) or CPR Certification. Effective use of word processing, spreadsheet, database, presentation and email software. Three years of experience within a blood establishment with demonstrated knowledge of FDA regulations for volunteer blood donation operations.

Preferred:

Two years of blood establishment experience at MEDIC. Previous adult technical training experience. * Understanding of training methodologies, adult learning theory, and previous experience with quality assurance activities preferred.