Job Description

Summary Training and Development Specialist responsible for assisting in the management of the training curricula with a focus on development, delivery, assessment, and revision of training content, emphasizing on the methodology of distance learning and eLearning. Essential Duties and Responsibilities \xc2\xb7 In collaboration with Operations, Administrative support, Training staff, and Subject Matter Experts, partner with Instructional Designers to liaise between design, function, and delivery of training curricula to create a measurable resource.\xc2\xb7 Train the Trainer coursework completion \xe2\x80\x93 Training the Trainer Series (Fred Pryor)\xc2\xb7 Train the Trainer: Becoming a Subject Matter Expert\xc2\xb7 Train the Trainer: Creating Engaging Materials\xc2\xb7 Train the Trainer: Managing the Audience\xc2\xb7 Train the Trainer: Tricks of the Trade\xc2\xb7 Train the Trainer: What Is Your Role?\xc2\xb7 How to Train Your Team coursework completion \xe2\x80\x93 (Fred Pryor)\xc2\xb7 Assist in aligning training curricula with company policies and procedures.\xc2\xb7 Assist in the adaptation of training programs and materials in response to regulatory, policy, and procedure changes.\xc2\xb7 Effectively assist in the management of training projects to meet deadlines.\xc2\xb7 Identify common errors and assist in the development of training to address errors by recommending work process changes and unique training programs to Instructional Design team to improve efficiency, fulfill specific employee needs, and improve job skills.\xc2\xb7 Partner with Instructional Designers and Senior leaders to assist in providing guidance on how to leverage day-to-day administration and management of Learning Management System (LMS)\xc2\xb7 Partner with Instructional Designers and Senior leaders to assist in determining best training modalities. \xc2\xb7 Partner with Instructional Designers and Senior leaders to help identify content to develop eLearning modules, instructor-led training, blended learning, self-study guides, and job aid to address performance errors. \xc2\xb7 Remain current in industry trends and technology solutions for employee development\xc2\xb7 Report outcomes of training sessions to Training Department and Senior leaders. \xc2\xb7 Assist in the implementation of software enhancements and new features.\xc2\xb7 Assist in developing content for training manuals and other presentation materials.\xc2\xb7 Assess trainee competency and provide feedback to management.\xc2\xb7 Identify common employee performance errors and partner with Instructional Designers and Senior leaders to assist in creating and/or modifying training to address errors.\xc2\xb7 Evaluate and recommend improvements to training structure and programs, as well as policies and procedures for departments within the company. \xc2\xb7 Assist with implementation of the New Hire Training Program, and Cross Training Program\xc2\xb7 Collect, review, and report on feedback/survey review from new hires and cross-trainees; as well as recommend a strategy for new and/or revised goals if needed.\xc2\xb7 Conduct weekly Market Review Meetings with VPs, Directors, and Center Administrators on KPIs\xc2\xb7 Maintain a project folder that is assessable to the Training Department. \xc2\xb7 Partner with SME\xe2\x80\x99s, Instructional Designers, and Senior leaders to remain current in clinical workflows and processes. \xc2\xb7 Maintain and conduct routine up-to-date training and proficiency with the assigned market\xe2\x80\x99s Subject Matter Experts (SMEs). Other Duties and Responsibilities \xc2\xb7 Other duties and responsibilities as assigned.\xc2\xb7 Manage travel arrangements including car and hotel as needed.\xc2\xb7 Follow all organizational rules, policies and procedures.\xc2\xb7 Regular attendance to meet training schedule requirements. Qualifications Experience in designing and delivering PowerPoint presentations and delivering training materials in an understandable manner. Well versed in Microsoft Office and products. Above average verbal and written communication skills. Strong facilitation skills. Comfort and fluency with computer systems, databases, eLearning, and course-authoring software. Excellent project management skills and an in-depth understanding of common business training techniques. Problem solving and critical thinking dedicated to continuous improvement. Attention to details, and deadline oriented. Education and Experience BS degree or equivalent education and experience. Prior experience in the learning and development of employees. Minimum of two years of nursing or medical office, or similar experience or training preferred. Experience using healthcare systems is desired. Physical Demands/Work Environment (optional) Office environment (occasional clinical environment). Sitting and keyboarding for extended periods of time. Close computer work for extended periods. High attention to detail and ability to focus.