Job Description

Summary:

This position is responsible for development and delivery of training to new and existing associates through classroom, online, virtual and OJT programs. Content focuses in the areas of operations, systems, policies and procedures, customer service and product knowledge.

Essential Duties and Responsibilities

Conducts training needs analyses to determine training needs. Works with instructional designer to Identify, select or develop appropriate training programs. Has ability to use Articulate Rise 360 or Storyline to create simple training programs. Personally, conducts training or helps facilitate training done by other sources. Researches, analyzes and recommends external training programs. Works with the in-branch mentor program responsible for training new teller and FSRs. Assists Talent Advantage Administrator in maintaining training calendar, overseeing training logistics and production of training materials. Participates in weekly team meetings.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Minimum of 2 years banking and/or training experience

Skills and Abilities

Ability to travel 1-2 days per month. Excellent interpersonal, organization and time management skills Strong facilitation skills with the demonstrated ability to present information in a clear, concise, confident manner Proficient in basic instructional design. Must be cooperative, flexible and able to work well with others Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information. * Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.