Job Description

Site: Mass General Brigham Incorporated



Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Responsible for developing, implementing, and overseeing training programs for staff to ensure compliance with standards of care, regulatory requirements, and organizational policies. This role also involves conducting quality assurance activities to monitor and improve the quality of care provided to patients.
Does this position require Patient Care?
No
Essential Functions
-Design, implement, and evaluate training programs for clinical and non-clinical staff.



Conduct orientation sessions for new employees and ongoing training for existing staff.
Collaborate with department leaders to identify training needs and develop a curriculum that aligns with hospital goals.
Develop and implement quality assurance protocols to monitor compliance with regulatory standards and hospital policies.
Conduct audits and assessments to evaluate the quality of care and services provided.
Analyze data and prepare reports on quality metrics, trends, and improvement areas.

Qualifications

Education


Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required




Can this role accept experience in lieu of a degree?


No




Licenses and Credentials




Experience


Experience in training, quality assurance, or a related role within a healthcare setting 2-3 years required




Knowledge, Skills and Abilities


Proficient understanding of healthcare regulations and quality improvement methodologies. Excellent communication and interpersonal skills, with the ability to engage and motivate staff. Proficiency in data analysis and report generation, including familiarity with quality metrics. Experience with instructional design and training development tools (e.g., LMS, e-learning platforms). Proficient organizational and project management skills, with the ability to manage multiple priorities. Ability to work collaboratively within multidisciplinary teams and foster a culture of continuous improvement.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,400.00 - $90,750.40/Annual

Grade

6



At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

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At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.