Job Description

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you\xc3\xa2\xc2\x80\xc2\x99ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

As a Training Facilitator, you will deliver classroom learning, on-the-job, and performance coaching both onsite and virtually while working to develop expertise across multiple business units that result in the achievement of business goals that drive revenue optimization. You will provide ongoing feedback on new learning programs and evaluate existing learning programs for continuous improvement opportunities. The training content you will facilitate uses multiple delivery methods such as computer-based, web-based, virtual classrooms, electronic support tools, and simulations. As a Training Facilitator, you will participate in projects and work in onsite and virtual groups to promote/develop/maintain professional relationships with all Specialty and supporting colleagues.

What you\'ll get to do\xc3\xa2\xc2\x80\xc2\xa6

• Train core curriculum learning programs for a specific business unit using a variety of delivery methods to promote learning transfer, primarily in a virtual setting; Facilitate all learning content in a manner consistent with the approved course design
• Coach learners to achieve desired skill proficiency in both classrooms and on-the-job training environments
• Provide daily and weekly feedback as outlined in SOP documents
• Drives training-related functions regarding attendance, performance tracking, follow-up communication to learner and learner\xc3\xa2\xc2\x80\xc2\x99s leadership, and anything pertinent to the success of the business
• Actively participates in curriculum walkthroughs and train-the-trainer sessions to prepare for the delivery of virtual learning programs
• Responsible for providing coverage for all new hires and on-the-job training classes on an as-needed basis (See \xc3\xa2\xc2\x80\xc2\x9cSchedule Adherence \xc3\xa2\xc2\x80\xc2\x93 Exempt Employees\xc3\xa2\xc2\x80\xc2\x9d section below)
• Submit maintenance tickets per SOP to ensure updates, questions or concerns to content are flagged
• Assist the design and development teams with new learning programs or revisions of current programs by reviewing and providing timely feedback to curriculum developers on learning enhancements using established processes for maintenance
• Participates in development efforts; seeks opportunities to improve training skills; reviews facilitator evaluations and class results for self-development and improvement; Conduct self and peer observations
• Conduct and participate in 1-on-1\'s, team and department meetings, follow-up conversations with Employee Relations (ER) and other members of People Ops on as needed basis
• Ensure all outstanding questions or action items discussed during training are answered or addressed accurately with the learners and support team
• Administer course evaluations, assign learner course completions, and Workday tasks as assigned
• Build and sustain working relationships with business partners and colleagues through continuous communication and reporting
• Lead the learning environment that you are facilitating including performance, attendance, and behavior
• Use your experience and resources to address issues or concerns brought to you by learners
• Maintain proficiency in handling customer contacts by participating in both roleplay and live customer settings.

Your experience should include\xc3\xa2\xc2\x80\xc2\xa6

• 2+ years of front-line supervisory experience, managing behaviors, performance, and attendance
• Experience explaining complicated products/services and concepts to others
• Demonstrates self-reliance and resourcefulness
• Assessing the work performance of their trainees and identifying areas that need improvement ensuring that business goals, deadlines, and performance standards are met
• Proactively working to build diversity through their interaction with others and actively demonstrating value for individuals at all levels and backgrounds modeling GoDaddy\xc3\xa2\xc2\x80\xc2\x99s core values consistently
• Sophisticated verbal, written, and presentation skills
• Strong coaching, feedback, and conflict-resolution skills
• Practicing knowledge of adult learning principles and their application in the classroom and in course development
• Excellent interpersonal, time management, and problem-solving skills for multi-demand and multi-priority environment
• Adaptable and flexible to evolve as business evolves with ability to navigate self and others through change

You might also have...

• Training certifications and previous experience as a trainer
• GoDaddy front-line and/or leadership experience

We\'ve got your back... Enjoy our many benefits ( ), which may vary depending on role and tenure, including paid time off, 401k, bonus eligibility, equity grants and parental leave. Join one of our employee resource groups ( ). Once approved, continue to have a side hustle if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit ( .)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at .

GoDaddy doesn\xc3\xa2\xc2\x80\xc2\x99t accept unsolicited resumes from recruiters or employment agencies.

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