Job Description

Overview:

USU Office of Events is responsible for managing a broad array of event and other non-academic scheduling needs, including conference rooms, green spaces, venues, study rooms, and other facilities across all USU campuses. The Training Facilitator will play a critical role in supporting the scheduling requirements of the University's non-academic spaces, ensuring efficient operations, and fostering inter-department communication. The successful candidate will be skilled in understanding the needs of multiple stakeholders, coordinating inter-departmental collaboration, and using scheduling management systems to facilitate smooth, coordinated operations.

This position requires a balance of operational expertise, technical knowledge, and strong communication skills to ensure the efficient management of non-academic spaces and events at USU. The Training Facilitator will be expected to contribute to the continuous improvement of scheduling processes and play a key role in fostering collaboration across all departments.
Responsibilities:

Application Management

Serving under the Central Reservations Manager, configure software changes and updates for departments in both campus scheduling software programs - Coursedog and Event Management System (EMS). Serve as the primary point of contact for troubleshooting scheduling software issues for students, faculty, and staff. Diagnose common technical issues, guide users through solutions, and escalate complex problems to senior staff as necessary. Meet with stakeholders often to create processes and best practices that fulfill their objectives then provide clear, user-friendly, and timely instructions and guidance to users on how to effectively use the scheduling systems. Provide exceptional customer service to a diverse group of campus users, including students, faculty, and staff on all USU campuses, maintaining professionalism in all interactions.

Scheduling Coordination

Collaborate with campus departments, student organizations, and external clients to ensure their scheduling needs are met in a timely and efficient manner. Work with various campus entities to balance space utilization, addressing competing priorities, and ensuring effective cross-department communication. Ensure that all reservation requests are processed according to university policies and procedures. Assist in the development and implementation of policies and procedures for space reservation, utilization, and conflict resolution.

Data Management and Program Improvement

Ensure accurate data entry, including reviewing data for errors or inconsistencies. Generate and analyze reports on space usage, reservation trends, and other relevant metrics to inform decision-makers and improve scheduling processes. Recommend improvements to scheduling workflows, systems, and policies based on feedback and operational experience. Other duties as assigned.

Qualifications:

Minimum Qualification:

Bachelor's degree plus minimum of 2 years (or a combination of 6 years of education and experience) in business administration, program coordination, project management, or in an event management role, preferably in a higher education, government, or other large organizational setting.

Knowledge, Skills, and Abilities:

Strong organizational skills, with the ability to manage multiple competing priorities and deadlines. Excellent written and verbal communication skills, with the ability to interact professionally with diverse audiences. Demonstrated ability to independently analyze and solve problems, using both creative and logical approaches. Strong technical aptitude, with the ability to troubleshoot software and system issues. Ability to work both independently and as part of a team in a fast-paced environment. Preferred Qualifications Proficiency with scheduling or event management software (such as EMS, Coursedog, or similar platforms). Familiarity with university policies and procedures related to space reservations and event planning. Experience with large-scale data entry, reporting, and analysis. Knowledge of space utilization strategies and inter-departmental coordination.

Required Documents:

Along with the online application, please attach:Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Cover letter to be typed/pasted at the end of your application (iForm)

Document size may not exceed 10 MB.
Advertised Salary: Commensurate with experience, plus excellent benefits ADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. There will also be instances that employee will have to walk across campus to a meeting.
University Highlights:

Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.updated 09/2025

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Matthew Pinner

Executive Director
Civil Rights & Title IX Office
matthew.pinner@usu.edu
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator
cody.carmichael@usu.edu
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov* updated 10/2025