Job Description

Johnson & Johnson Health Care Systems Inc. (JJHCS) is recruiting a Training & Coaching Specialist. Remote work options may be considered on a case-by-case basis and if approved by the Company. Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access. CareAdvantage, Johnson & Johnson Family of Companies, is offered through Johnson & Johnson Health Care Systems Inc. The Supply Chain Optimization capability is provided for Johnson & Johnson Medical Devices Companies products. The Customer Service & Capabilities is the centralized customer service function for the U.S. Customer Experience team managing sales order management functions on behalf of all Johnson & Johnson franchises. The Training & Coaching Specialist is responsible for executing and supporting regional operations in the areas of training, quality monitoring, mentor, helpline, communications, and SOX reporting and for providing outstanding advisor and analytical support to internal and external customers enabling the compliant execution of critical customer focused operations. Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity! Key Responsibilities:

• Lead and facilitate face-to-face, virtual, and computer-based Regional and Workgroup training, including new hire, refresher, process/system changes, and continuing education.
• Responsible for the creation of the multi-format training materials and validation of content.
• Mentor and improve individual employee/team performance via 1:1 mentor sessions.
• Supervise phone calls and electronic interactions between Customer Service employees and customers.
• Conducts quality assessments using a standard scorecard to ensure proper adherence to standard operating procedures, franchise policies, and applicable business guidelines.
• Serve as a Customer Service Subject Matter Expert on internal and operating companies\xe2\x80\x99 policies and procedures.
• Provide recommendations for creating new reports and dashboards.
• Build and keep controlled documentation for all processes using standardized work instructions and operating procedure templates.
• Analyze and interpret data to identify possible training gaps and recommend targeted solutions to improve individual/team/department performance.

Qualifications

• A minimum of an Associate\'s, Vocational, Technical/Trade, or equivalent degree/certificate is required; Bachelor\'s or Higher degree is preferred.

Experience and Skills: Required:

• Experience delivering soft skills, systems, operational, and technical training.
• Experience with analyzing and interpreting data, providing insights, and action planning.
• Intermediate proficiency in MS office applications e.g., Excel, Access, Word, PowerPoint and SharePoint.
• Strong interpersonal, verbal and written communication in English, and influencing skills and ability to work effectively with a diverse group of individuals.

Preferred:

• A minimum of 2 years of related work experience.
• Proficiency with using course development software e.g. Storyline, Captivate and Learning Management System e.g., Summit and Compliance Wire
• Knowledge in developing training materials and content e.g. Quick Reference Guide and playbook.
• Experience with leading team projects/activities and demonstrating end-to-end thinking.

Other:

• This position may require up to 10% travel for domestic and/or international travel.
• Knowledge of Process Excellence/LEAN methodology and/or certification is preferred.

The anticipated base pay range for this position is $60,000 to $96,000. At Johnson & Johnson, we\xe2\x80\x99re on a mission to change the trajectory of health for humanity. That starts by creating the world\xe2\x80\x99s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .