Job Description

If we gave you the opportunity to build elite talent and drive mastery across every department in a high-performance organization, would you take it?
At Allied Public Adjusters, we're on a mission to set the gold standard in property damage claims representation. Since 1997, we've combined state-licensed expertise with an elite in-house team of legal professionals, construction estimators, accountants, and adjusters. We don't just process claims--we fight for the truth.
If you're ready to design and deliver training programs that elevate technical expertise, operational excellence, and client service standards across all business units, this is your opportunity.
Core Values : We show up with GRIT
Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions
Role:
We are seeking a Training and Development Specialist to own the design, delivery, and optimization of training programs for every department--including Claims, Legal, Loss Measurement, Client Success, Sales, and Operations.
This role is for a high-impact trainer--someone who thrives on building skills, driving performance, and creating scalable learning systems that align with our mission.
You will work closely with leadership to identify knowledge gaps, implement targeted solutions, and measure impact through performance metrics. If you have a proven track record of developing top-tier talent in the property insurance industry, you'll feel at home here.
This is an in-person role based in Glendale or Newport Beach, CA, with occasional travel between offices.
Responsibilities:

• Conduct needs analysis by conferring with management to identify evolving training requirements due to changes in policies, procedures, regulations, and technologies.
• Design and deliver onboarding and advanced training for all business units (Claims, Legal, Loss Measurement, Client Success, Sales, Operations).
• Develop instructional strategies using diverse methods such as individual coaching, group instruction, workshops, simulations, and e-learning.
• Create specialized programs including leadership development, safety and compliance, sales techniques, technology adoption, and refresher courses.
• Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Lead training sessions (virtual and in-person) covering SOPs, claim handling, estimating, negotiation, compliance, and leadership development.
• Continuously update materials to reflect current laws, carrier procedures, and company standards.
• Assess employee skill level through observation, audits, and feedback from managers.
• Coordinate with external vendors for specialized training programs when needed.
• Develop and maintain instructional software and digital learning tools for scalable training delivery.
• Track and report on training completion, engagement, and post-training performance metrics.

Within your first year, you will have:

• Designed and implemented a comprehensive training framework covering all business units--Claims, Legal, Loss Measurement, Client Success, Sales, and Operations.
• Reduced onboarding ramp-up time by 30%, enabling new hires to reach full productivity faster.
• Launched advanced technical and leadership development programs that directly improve operational KPIs (e.g., claim accuracy, cycle time, settlement speed).
• Created a centralized training repository with updated SOPs, compliance guidelines, and interactive learning modules accessible company-wide.
• Established a performance-driven feedback loop, using audits, assessments, and manager input to continuously refine training content.
• Delivered measurable improvements in operational efficiency, including faster claim submission timelines and higher estimate audit scores.
• Built a scalable multi-modal training system incorporating classroom, virtual, and on-demand learning for flexibility and scalability.
• Improved technology proficiency across departments by increasing adoption of software tools and systems by 20%.
• Developed and launched leadership development programs that prepare high-potential employees for advancement.

Qualifications:

• Bachelor's degree or equivalent experience in insurance or related field.
• 5+ years of experience in property insurance claims or operational training.
• Strong expertise in policy interpretation, estimating software (Xactimate, Symbility), and claim documentation.
• Proven experience in training, coaching, or team leadership within the insurance industry.
• Excellent communication, facilitation, and content development skills.
• High attention to detail and ability to translate complex concepts into practical learning.
• Proficiency in Microsoft Office and Adobe Creative Suite.
• Comfortable working under strict deadlines and driven by performance metrics.

Salary:

• Base Salary: $100,000 - $118,000 plus bonus

Benefits:

• 401(k) with 3% non-elective contribution.
• Health, dental and vision insurance. Along with voluntary selections as well.
• Car and phone allowance.
• Generous paid holidays and paid time-off.
• Opportunities for career advancement and professional growth.

Our Core Values
We Show Up with G.R.I.T.
Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let's define it for one another.
Go-Getters: We pursue truth and fairness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service.
Relationship Builders: We nurture relationships based on mutual respect--challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.
Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed--nothing more and absolutely nothing less.
Why Join Allied?
We are not just another company--we are a team of passionate professionals committed to advocacy, fairness, and truth. As our Training and Development Specialist, you will have the autonomy and impact to shape the future of our workforce while driving operational excellence.
If you are obsessed with mastery, performance, and results, we want to hear from you!

Skills Required