Job Description

Job responsibilities:

• This is a newly created position to support the growth of the team and will evolve and expand as team continues to grow. Day to day responsibilities involve managing failed settlement (nostro breaks)
• Ensuring that all payments are settled correctly, and any breaks are followed up on a timely manner.
• Identifying and investigating any root causes
• Establishing an excellent relationship with internal partners and external clients
• Participating in process improvement initiatives
• Ensure that any issues are escalated to the team leader within an appropriate time frame
• Working with the above groups to quickly and efficiently resolve client issues.
• Generating manual SWIFTs

Required qualification, capabilities, and skills:

• Experience in an operational / financial services / customer services environment.
• Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team.
• Strong communication skills, experience of building phone relationships a desirable quality.
• Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
• Excellent time management skills are required.
• The ability to work independently
• Well-developed problem solving skills
• Capability to prioritize
• Capacity to think laterally and understand the big picture

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans