Job Description

Description

Under general supervision, assists in and around a tow yard; performs general record keeping for vehicles on the yard and responsible for assisting individuals with the Kiosk machine.

Examples of Duties

• Coordinate vehicle releases to ensure that all citizens and vendors are served in a timely and orderly manner.
• Directing tow drivers to correct locations for vehicles (for pick up or drop off)
• Assisting during auctions at tow lots with citizens and other members conducting auctions
• Assisting citizens with accessing vehicles to retrieve belongings
• Verifying inventory and auditing vehicle inventory
• Obtaining relevant copies of documentation necessary for the release of a vehicle from the tow lot

Minimum Qualifications

Completion of two years of high school. High school graduation or GED preferred. One year of experience in lubricating and washing automotive equipment is preferred.

Qualifications (preferred):

• High school graduation or GED.
• One (1) year of experience in Customer Service.

Knowledge, Skills, and Abilities

• Technical

• Ability to read and interpret work-related document and policies.
• Skill in using Microsoft Office.
• Ability to quickly learn job related database, software, technology.
• Ability to effectively utilize equipment such as handheld devices and printers in order to enter, query and manipulate data and to provide associated documentation.
• Communication, Customer Focus and Interpersonal

• Ability to communicate ideas verbally in an effective manner so others can understand.
• Ability to listen and understand information and ideas through spoken words.
• Ability to communicate ideas and information in writing so others will understand.
• Customer focus and a dedication to exceptional service delivery.
• Ability to interact with residents in a courteous, tactful, and concerned manner.
• Ability to remain calm when working in stressful and often emotionally charged situations.

Licenses, Certifications, and Other Special Requirements:

• Valid State of Michigan Operator License required at time of application. Persons subsequently hired in this title shall be required to obtain a State of Michigan Chauffeur\'s License with a Class 1 or 2 endorsement, or, a Commercial Driver License with a Group A endorsement and airbrake qualification. (In addition, P endorsement required for placement in the Department of Transportation).
• Successful applicants must meet physical standards prescribed by the Michigan State Police Motor Carrier Division and must possess and carry a valid current Medical Examiner\'s Certificate certifying physical fitness for driving in accordance with State of Michigan Motor Carrier Safety Act-1988.
• Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.
• The Detroit Police Department\'s pre-employment background screening process includes a review of your social media account(s).To continue with the application process, you must provide all names and/or social media handles associated with your social media account(s); including but not limited to any of the following social media platforms: Facebook, Instagram, Tik Tok, Twitter, Google, YouTube, Snapchat, LinkedIn, etc.

Supplemental Information

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 - 15 points
• Detroit Residency Credit: 15 points

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