An incumbent in this class provides assistance to the Tolls Sergeant at a Delaware Toll Plaza. In the absence of the supervisor, incumbents may be required to serve as shift supervisor of 16 to 20 Toll Collectors.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Provides full and functional assistance to Toll Sergeants on an assigned shift. This includes not only being able to perform the duties of a collector but of assuming the sergeant\'s duties in his/her absence.
  
• Trains collectors in toll booth and toll operations.
  
• Makes adjustments to toll computers, handles motorist complaints, explains toll policies and procedures, answers telephone and intercom, responds to accidents and other emergency situations, and administers CPR as required.
  
• Completes toll reports for their shift, including deposit and time logs, and unusual occurrence reports.
  
• Serves as key informational resource in advising customers about available toll programs.
  
• Provides assistance to Toll Collectors as required, e.g. gives change, helps with irate motorists, handles accidents and emergencies, etc.

Job Requirements

JOB REQUIREMENTS for Toll Corporal
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.

• Six months experience in applying laws, rules, regulations, standards, policies and procedures.

• Six months experience in math such as addition, subtraction, multiplication, division, percentages, or decimals.

• Six months experience in working with money and making change.

• Six months experience using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the \xe2\x80\x9cMy Applications\xe2\x80\x9d tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.