Job Description

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T-Mobile Retail Associate Manager SAINT JOHN | Wicker Ave

Job Details

Level

Experienced

Job Location

SAINT JOHN | Wicker Ave [158E] - Saint John, IN

Remote Type

N/A

Position Type

Full Time

Education Level

Undisclosed

Salary Range

$12.00 - $20.00 Base+Commission/month

Travel Percentage

Undisclosed

Job Shift

Undisclosed

Job Category

Sales



We\xe2\x80\x99re a national T-Mobile Preferred Retailer with 300+ retail stores across the U.S. Since \xe2\x80\x9893, we\xe2\x80\x99ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer\xe2\x80\x99s demand! Do you think you have what it takes to be an ? If so, keep reading!

Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe the T-Mobile brand and Arch Telecom\xe2\x80\x99s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers\xe2\x80\x99 needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

What you\'ll do in your role?

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store

Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.

Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.

Assist Retail Store Manager is daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

How our ever-expanding coverage stacks up in our customer\xe2\x80\x99s neighborhood, providing them with a lightning fast LTE network!

Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

How we\xe2\x80\x99re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with T-Mobile employees across channels, including business and customer service to:

Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

Successfully identify and handoff small business leads.

Develop strong peer relationships where we are all accountable for the company\xe2\x80\x99s success.

Be willing to have a good time while providing first class customer experience

The ideal candidate will bring:

Leadership!

Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.

Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.

Being effective with operational, financial and performance management.

Amazing communication skills, to your team and customers.

Prior wireless sales experience.

What\xe2\x80\x99s in it for you?

Employee Stock Ownership Program (ESOP)

Competitive hourly pay

Bonus earnings

Automatic raises when reaching attainable milestones

Exciting opportunities for career advancement

A culture of care & excellence

Health Benefits for Full Time Employees

What \xe2\x80\x9cmust haves\xe2\x80\x9d do you need?

Be at least 18 years of age

High school degree or GED

Ability to stand for long periods of time

Ability to lift objects weighing up to 25lbs

Reliable transportation

Full Time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!

Apply Now: www.archtelecom.net

Inquiries: Recruiting@archtelecom.net

Apply Now

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