Job Description

About The Role

Maintain data in Pro-quote include pricing and functionality. Manage internal sales order process from quoting through acknowledgement. Provide excellent customer service and technical sales support for district sales managers, dealers, and customers.

Responsibilities

Work with Engineering to verify accuracy of descriptions and pricing in Infor. Communicate and resolve functionality issues with Impac. Handle calls from customers, dealers and sales staff providing technical and operational support of Trail King products. Assist dealers and customers with general trailer questions, dealer locations, and trailer lead times. Price check new orders. Review quotes for accuracy. Process trailer orders including order entry, change order pricing and entry, and order acknowledgements. Verify specifications and resolves customer questions on orders and acknowledgments. Communicate effectively with various departments to determine feasibility of change orders and other requests. Assume additional responsibilities as needed.

Candidate Requirements

Minimum 1 year office-related experience with a high school degree or equivalent. Proficient with Microsoft Suite. Knowledge of trailer models, options and applications preferred. Working knowledge of pricing, discounting, and federal excise tax preferred. Strong interpersonal skills with the ability to develop constructive and cooperative working relationships with others. Excellent oral and written communication and comprehension skills.

Personal Trait Profile

Self-motivated and independent. Excellent organizational skills and the ability to prioritize based on competing time demands. Possesses a high degree of accuracy and attention to detail.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is required to stand; walk; sit; climb; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment: While performing the duties of this job in the factory areas, the employee is exposed to changes in temperature and humidity, exposure to dust, fumes and is near moving machinery.