Job Description

The Thrift Shop Manager is responsible for the daily operation of the Hospital Thrift Shop.



Essential Job Functions:



People:


Builds a strong, positive relationship with every customer served. Works effectively with others to deliver the highest quality service on a continuous basis. Follows HCH standards of performance at all times

Quality:


Demonstrates skills and knowledge to effectively complete assigned tasks and completes all required annual training. Handle Tri-C Vouchers personally and discretely. Maintains files for reports, correspondence and other documents. Demonstrates knowledge of disaster/emergency procedures and responds appropriately. Maintains confidentiality of volunteers and all matters related to the organization. Ensure that the shop is kept clean; establish a cleaning schedule.

Service:


Works diligently to meet customer's needs and responds to and resolves verbal inquiries. Accepts donations to the shop from community members, offering needed assistance. Process donated items, sorting sellable and unprofitable items properly. Keep products moving by evaluating items for clearance racks, maintaining seasonal inventory. Curate shop window and showcase products with an eye to special occasions, holidays, seasons. Receives and directs telephone and other messages. Serve as a trainer for Volunteers (establish volunteer tasks). Order and manage needed supplies for the shop.

Finance:


Accomplishes tasks with the minimum expenditure of time, materials and money with service as the guiding principle. Maintain an accurate record of all receipts, produce cost summaries for all sales, and make bank deposits personally. Assists with control of costs through the judicious use of human and material resources. Utilize discretionary fund for emergency needs in the shop, keeping track of and turning in receipts.

Growth:


Presents a professional image. Demonstrates the ability to positively and productively respond to change. Participates in continuous improvement, offering and or implementing methods to improve service. Participates in staff meetings and mandatory in-services. Assumes responsibility and accountability for individual knowledge, skills, performance and behavior in accordance with hospital and department standards of care and policies and procedures.

Qualifications:



The following qualifications, or equivalents, are the minimum requirements of this job:



Education and Formal Training: High School diploma is required.



Work Experience: Three or more years of prior customer service and retail experience preferred. Three or more years of leadership experience required.



Knowledge, Skills, and Abilities Required: Provide positive customer service, have effective problem solving and decision-making skills. Ability to work independently and as a team member. Proficiency in working with a cash register and a credit card machine. Effective bookkeeping and organizational skills. Excellent written and verbal communication skills. Ability to multitask. Basic computer skills. The ability to bend, reach, lift 35 lbs and stand for long periods of time,.


Equal Opportunity Employer

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