Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

Customer Service Excellence:

Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

Communication:

Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

Problem-Solving:

Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

Multitasking Ability:

Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Financial Skills:

Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:


Now offering

Daily Pay

! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION:





Perfectly situated alongside downtown Knoxville's largest public greenspace at World's Fair Park, THE TENNESSEAN Personal Luxury Hotel & Residences offers the city's guests and residents a stylish, contemporary atmosphere with dramatic mountain and park views. Each of THE TENNESSEAN's 82 rooms are elegantly appointed in contemporary style. Guests also may relax in the sophisticated lobby, enjoy fine spirits in The Drawing Room or recharge in the state-of-the-art fitness center. All of the suites at THE TENNESSEAN Hotel are complete with fine touches meant to dazzle all five senses. The smell of freshly made coffee courtesy of the in-room Illy coffee makers will start your mornings with an invigorating kick. Thanks to the Cuby radio, you can begin your morning listening to the local radio stations or by streaming your favorite music through the Bluetooth technology compatible with all smart phones. Once your glance out over the Smoky Mountains or the World's Fair Park, you'll soon see what sets THE TENNESSEAN Hotel apart from any other hotel in Knoxville. Each plush suite contains its own private powder room, with the finest local soaps and capital wash room amenities. The feel of the high quality luxury linens will invite you to relax in the comfort of the pillow-top mattresses. And without ever leaving the satisfying warmth of your bed, call our In Room Dining team to indulge in breakfast in bed, redefining what personal luxury means.




Application deadline for Colorado positions: