Job Description

Salary

$49,223.00 - $68,141.00 Annually

Location

Gresham Campus, OR

Job Type

Full-time

Job Number

2025-00047

Division

Student Development

Opening Date

11/18/2025

Closing Date

11/30/2025 11:59 PM Pacific

Job Summary and Responsibilities/Duties

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For best consideration, please submit application materials by November 30, 2025.

This position is a .50 FTE job share with shared benefit eligibility.

Job Summary

Performs a variety of administrative and program support functions for the Testing Services department and Student Services Hub. Acts as a first point of contact for students and visitors. Administers tests, manages records, promotes services, and provides general customer service and support.

Essential Duties:

Greets students and visitors, and provides general information and assistance related to student services and the testing program. Assists in resolving problems and directs and refers students to appropriate College and community services as appropriate. Troubleshoots technical issues related to testing software and assists students with basic questions regarding MHCC systems access and navigation of College and government websites and applications. Serves as certified test administrator, proctor, and reporter for a variety of assessments and exams. Communicates placement testing options to students, generates remote testing vouchers, verifies test scores for accuracy, and provides follow-up information to student's post-placement. Adheres to security and proctoring requirements, incident handling, and reporting. Maintains familiarity with testing software and databases. Provides basic support for financial aid inquiries including, but not limited to, guidance on MHCC, federal, and state application processes and regulations. Assists with document intake and escalates questions to financial aid advisers as needed. Collects, evaluates, and enters placement data into CX, and communicates multiple measures practices and policies to students and staff members. Maintains familiarity with the use of Multiple Measures for evaluation and placement of incoming students. Organizes and maintains required test records, documentation, and statistics. Accepts and processes cash payments, posts charges, issues change, processes refunds, and reconciles cash drawers as needed. Provides administrative support for the department. Responds to telephone and online inquiries. Facilitates maintenance requests and submits IT service orders.

Additional Duties:

Represents Testing Services on appropriate division, student services and campus-wide committees and at various meetings as requested. Assists with training of new Testing Services staff. Performs all other related duties as assigned.

Minimum and Desired Qualifications

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Minimum Qualifications:

High school diploma or GED Three (3) years of experience in test administration and/or office or program support, including at least two (2) years of experience in a student supporting role Obtain certifications for proctoring exams within six (6) month of hire, and maintain annually or as dictated by the certifying body throughout employment Must be available to work one evening per week Intermediate (considerable) experience utilizing word processing, e-mail, spreadsheets, and databases preferably within the Microsoft Office Suite
Equivalent combinations of education and experience may be considered

Preferred Qualifications:

Associates' degree or higher Bilingual skills with fluency in English and Spanish, Russian, or other language that meets community needs

Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs)

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KSA's (Knowledge, Skills, Abilities)

Filing and data entry skills Intermediate keyboarding skills Ability to operate standard office machines such as telephone, fax, and copier Ability to effectively handle multiple tasks, priorities, and changing deadlines Able to communicate effectively, both orally and in writing Ability to interpret data and to solve problems

Working Conditions and Important Information

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Working Conditions:

Work is typically performed in a normal office environment while sitting at a computer terminal; however, some exposure to potentially dangerous situations while driving between work sites. Repetitive hand/wrist motion for data-entry and keyboarding functions. Frequent verbal interactions with students and staff.

Salary Placement

Initial salary placement will be based on years of relevant full-time equivalent experience at the sole discretion of the College, per the guidelines in the Collective Bargaining Agreement and in accordance with all applicable state and federal laws. Please include all relevant full and part-time experience (including unpaid and volunteer experience) in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past experience or appeal initial placement after the time of hire.

Mt. Hood Community College Classified Employee Benefit Summary

The following is a brief description of the benefits offered by Mt. Hood Community, this is intended to be a summary only - any errors or omissions are unintentional. Please refer to benefit booklets, plan documents, college policy and regulations for more detailed information. Greater detail regarding fringe benefits is available in the Classified Association Bargaining Agreement.

COLLEGE PAID BENEFITS

Health Benefit Options

MHCC is a member of the Oregon Educators Benefit Board (OEBB) which administers Medical, Dental, Vision, Life Insurance, Accidental Death & Dismemberment (AD&D), Long Term Disability (LTD) and Employee Assistance Plan (EAP). New employee Fringe Benefits are effective the first day of the month following date of employment. Available medical, dental and vision plans and rates are available on the MHCC intranet, under Human Resources/Benefits.



MHCC will only pay the premium portion for medical, dental and vision coverage for your spouse/domestic partner and/or eligible dependents if they are not covered under another policy.



If you elect to have double coverage for a spouse/domestic partner or eligible dependent, you will be required to have the premium associated with the double coverage deducted out of your payroll check each month.

Important Retirement Information:

Make sure you are enrolled in the medical, dental and/or vision plans you want when you retire. Retirement is not considered a Qualified Status Change (QSC) so you cannot add or change plans at the time of retirement.



In order to ensure that a spouse/domestic partner and/or eligible dependent can be covered when you retire

you will need to enroll them on MHCC's policy at the open enrollment period prior to your retirement date

even though they may be covered under another policy. The College will waive the double coverage premiums when an employee is adding a spouse/domestic partner and/or eligible dependents during open enrollment period prior to the employee's anticipated retirement date for that plan year.

Other College Paid Insurances

Life Insurance=Coverage = $50,000 Accidental Death & Dismemberment (AD&D) Coverage = $50,00 Long Term Disability (LTD)
Approved benefit claims begin after 90-day elimination period. Maximum benefit is 66 2/3 of monthly salary; benefit may be adjusted based on other income received by retirement benefits.

Public Employees Retirement Plan (PERS)

Consistent with PERS rules, the employee contributes 6% of their gross salary into an Individual Account Program (IAP) with PERS. The contribution is set up automatically. At the time of retirement, based on one of the following programs, a monthly pension benefit is calculated. Please refer the Public Employees Retirement System (PERS) website for detailed information on retirement benefits: http://oregon.gov/PERS/.



Public Employees Retirement System - Tier One/Tier Two

Hired by a PERS employer before August 28, 2003 and have an active account.



Oregon Public Service Retirement Plan - OPSRP

Hired on or after August 28, 2003 and do not have active account in the PERS Program.

Tuition Waiver Plan

The College will maintain the Tuition Waiver Plan for employees, their spouses, and their dependents through age 23 who qualify as dependents. Employees and their spouse/domestic partner will pay only course specific fees. Instructional fees for work-related classes taken by an employee at the request of the supervisor will be waived.

Employee Assistance Program (EAP)

MHCC's Employee Assistance Program (EAP) is through Canopy which provides services to help people privately resolve problems that may interfere with work, family, and other important areas of life.



The EAP provides FREE (no charge for utilization) and confidential services to employees and their dependents, living at or away from home, and all household members, related or not. MHCC employees, spouses/domestic partner, dependents and their eligible household members have eight (8) free EAP services per new issue, including relationship, family, stress, anxiety, and other common challenges. Employees must get a referral from the EAP for each issue for services to be covered. Find more information about our Employee Assistance Program (EAP) here.

Use of MHCC Swimming Pool

Full-time employees and dependents have free access to the MHCC swimming pool during open recreation sessions. Swimming classes through the American Red Cross Learn-to-Swim program are not free under the tuition waiver plan or the swim pass. Employees are responsible to pay for the classes.

Vacation

Scheduling and Use of Vacation Leave

Vacation time may be taken only with the prior approval of the supervisor and cannot be granted before it is accrued unless it is to the mutual benefit of the College and the employee.



All employees must request vacations to the employee's supervisor in writing not less than two (2) weeks in advance for approval to use more than two (2) days, and not less than one

(1) week in advance when requesting two (2) days or less. This advance notice requirement may be waived in the sole discretion of the employee's supervisor.

R evised: 3/21/2025



A department may delineate specific periods during the year when, due to operational need, vacations may not be approved. Outside of those periods, if a vacation request is denied, the employee and supervisor will immediately discuss a reasonable alternative time for vacation. If the delay results in an employee's accrual exceeding maximum limits as defined in the chart below, during the next three months, the employee will be paid forty (40) hours of vacation in their next regular pay distribution. The hours paid will be deducted from the accrued vacation time.

Vacation Accruals

Vacation time will begin accruing from the first day of employment with the College. Classified employees will accrue vacation on a monthly basis. The vacation accrual rates are as follows for full-time employees who remain employed for twelve (12) months.



Employees working less than twelve (12) months or less than full-time will accrue vacation on a prorated basis, based on the percentage of full-time worked or the percentage of the year worked by the employee.



An employee's total balance of accrued vacation may not exceed two (2) times their annual maximum accrual rate.

Separation from Employment

In case of an employee's termination or resignation, accrued vacation pay will be included in the employee's last check except if the employee has not completed their probationary period.

Sick Leave

At the time of hire, employees will receive eighty (80) hours of sick leave. Thereafter, employees will accrue sick leave at the rate of one (1) day per full month worked. Sick leave will be available to employees as it is accrued. Those employees who are not employed on a twelve (12) month basis will accrue sick leave on a prorated basis of actual time worked. Employees who work less than full-time will accrue sick leave on a prorated basis, based on the percentage of full-time worked, excluding overtime hours worked.

Holidays

The term "holiday" means each of the following days:



Any other day observed by the College as a legal holiday. If a holiday falls on Saturday, Friday will be a paid holiday. If a holiday falls on Sunday, Monday will be a paid holiday.

Additional Information

Detailed information regarding all Classified Employee benefits are available in the Classified Bargaining Agreement.

Employer

Mt. Hood Community College

Address

26000 SE Stark St.



Gresham, Oregon, 97030

Website

https://www.schooljobs.com/careers/mhcc