Job Description

Job Title: Territory Manager

Overview:

We roast and package our coffee fresh daily, and our goal is to provide the freshest coffee in town to our customers.
We're looking for a motivated, customer-focused individual to join our team in a role that blends customer service (25%), coffee equipment repair (25%), and sales (50%). If you enjoy working with people, and love fresh coffee, and like hands-on problem-solving, this is a great opportunity to learn and grow in a fast-moving industry.

Key Responsibilities:

Provide friendly, professional route delivery service to offices, Convenient Stores, Restaurants and other coffee program partners

Respond to service inquiries via phone, email, and in person, ensuring timely and accurate communication

Perform basic repairs, diagnostics, and maintenance of coffee equipment (brewers, grinders, espresso machines, etc.)

Support sales efforts by recommending coffee products, equipment upgrades, accessories, and service solutions based on customer needs

Maintain accurate service logs, inventory updates, and order documentation

Demonstrate equipment operation and best practices to customers when needed

Help ensure the service area, van, and workspace remain organized and efficient

Cold Call sales is a must. We need you to makes cold calls daily and build the territory. Half of your time will be prospecting, doing brew demoes with customers, and building report.

Training - we will provide all of the training you will need to be successful!

Qualifications:

Experience in customer service, equipment repair, or sales--preferably in the coffee industry--is helpful but not required

Mechanical aptitude and willingness to learn coffee equipment troubleshooting

Strong communication and problem-solving skills

Comfortable interacting with customers in a friendly and professional manner

Ability to manage multiple tasks and prioritize efficiently

Valid driver's license (if field service support is part of the role)

Must able to lift 75 pounds

Must be available on the weekend for emergency service

What We Offer:

Competitive pay

Hands-on training with coffee equipment and product knowledge

401k with Company Match

Health Insurance

All Major Ancillary benefits

PTO

Opportunities for advancement within the coffee service and sales field

A supportive team environment and a growing company culture

Employee discounts on coffee and equipment

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location: In person