Job Description

Job Summary:

The primary function is to be trained into the essential job functions of a CAC. The purpose of this position is to assist with managing and developing clinical software applications and facilitate training of clinical staff for the entire range of application packages relating to the Resource and Patient Management System (RPMS) and Electronic Health Record (EHR). First Tier IT support when needed. All duties and responsibilities will be performed in accordance with the Yellowhawk Mission and Vision statement.

Essential Job Functions:

1. Respond to and manage incoming requests through the helpdesk ticketing system.



2. Diagnose, adjust, repair, or replace malfunctioning equipment; escalate issues to Tier 2 support when appropriate.



3. Install, configure, and maintain a wide range of software/hardware, including desktops, laptops, printers, scanners, and related technologies.



4. Install and support both standard and specialized software applications.



5. Prepare surplus or decommissioned equipment for proper disposal.



6. Inventory, document, and track new equipment upon arrival.



Professional Skills & Expectations



7. Demonstrate excellent customer service and communication skills.



8. Work effectively both independently and as part of a team.



9. Manage multiple IT projects simultaneously while maintaining strong time-management skills.



10. Practice active listening and remain open to feedback and continuous improvement.



11. Maintain professionalism in appearance, communication, and conduct.



12. Perform other duties as assigned.



CAC apprentice- will receive cross-training in a broad range of clinical systems duties and may assist with any of the functions listed



13. New user setup in clinical systems



14. Implementation, and training of clinical system across facility.



15. GPRA reporting or other clinical reporting needed



16. Timely EHR software troubleshooting on-demand.



17. Training staff on changes associated with patch installations.



18. Assemble and monitor input and feedback from staff and programs who utilize clinical applications to identify areas of improvement.

Minimum Qualifications:

1. Associates degree or higher in related technology field and two (2) years experience OR



Higher education in allied health OR High School Diploma with training in medical field with four (4) years experience working with medical documents and knowledge of basic office technical equipment.



2. Current CPR certification or the ability to obtain within 90 days.



3. Knowledge of HIPAA regulations.



4. Proficient in Microsoft Word, Teams, Excel.



5. Demonstrated excellent customer service experience in a fast-paced help desk or customer contact environment.



6. Demonstrated strong verbal and written communication skills, including presentation skills.



7. Must possess a valid driver's license and maintain insurance requirements to operate General Services Administration vehicles.



8. Must submit to and pass a reference and criminal background check.


9. Must submit to and pass a pre-employment drug and alcohol screening.

Preferred Qualifications:

1. Knowledge of common information technologies and systems preferred.



2. Experience working in a Tribal Healthcare setting preferred.


Applicants will be required to submit a complete job application packet for each position they desire to apply for. A complete job application packet will include:



1. Completed employment application.



2. Cover letter - explaining your qualifications and experience relevant to the functions of this position.



3. Resume - identifying your qualifications and experiences relevant to the functions of this position.



4. High School Diploma/GED or copy of official college transcripts (if applicable).



5. Preference - appropriate documentation for either Tribal or Indian preference and/or Veteran's preference.