Job Description

To perform all retail teller duties including customer service and sales functions, as well as a variety of duties required by policies/procedures; to give high quality customer service in an expedient, efficient manner; to treat all customer information with confidentiality; to maintain a professional appearance and demeanor; and to develop a thorough knowledge of bank products and services.

Minimum of 1-year cash handling experience required. Minimum of 1-year customer service experience. High school diploma or equivalent required. Excellent interpersonal and oral communication skills. Effective communications skills (reading, legible writing, and listening). Light typing and/or keyboard skills. Basic math skills and reading comprehension skills. 10-key by touch. Proficient in Microsoft Office, specifically Excel, Word and PowerPoint

ESSENTIAL JOB DUTIES:

Provide quality customer service. Work 40 hours per week. Follow Stone Bank's policies, procedures, and standards. Follow attendance policy. Maintain work area to reflect a neat and orderly workplace. Maintain customer confidentiality. Work front window and drive-through window simultaneously at times. Verify and organize money drawer; balance drawer and report any discrepancies. Perform paying and receiving functions, not limited to deposits, withdrawals, check cashing, loan payments, close-outs, etc. Assist customers to their safe deposit boxes and apply box payments. Open deposit accounts for customers in accordance with policies and procedures. Issue Cashier's Checks and Official Checks. Process night deposits, mail deposits, and ATM deposits in accordance with policies and procedures. Actively practice up-selling techniques and make cold calls in accordance with any current or future sales programs. Accept Stop Payment Orders and Revocation of Authorization Orders. Assist customers with completing transaction dispute forms in accordance with policies and procedures. Assist customers with completing transaction dispute forms in accordance with policies and procedures. Order checks, debit cards, or any other supplemental products offered by the bank. Assist customers with submitting online or paper credit card applications in accordance with bank policies and procedures. Review and/or prepare various deposit reports and prepare paperwork for necessary maintenance, if needed. Assist customers with online, mobile, and telephone banking issues, such as password resets and log-in assistance. Answer phone calls and answer customer questions in accordance with procedures. Take wire transfer orders from customers and send to Deposit Operations for processing. Practice Stone Bank's security procedures. Complete all assigned computer-based and in-person training courses within the prescribed time period. Develop and maintain an in-depth knowledge of Stone Bank's deposit products. Pick up mail from Post Office and distribute to branch employees. Ensure Branch facility is opened and closed according to proper procedures as assigned or needed. Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of pas due safe deposit boxes. Other duties as assigned by Supervisor.


PHYSICAL REQUIREMENTS:


Job Environment: workstation located in lobby of the branch, must be able to concentrate with distractions. Equipment Used: adding machine/calculator, keyboard, computer terminal and printer, telephone, copier, bill counter. Physical Criteria: sitting and standing for extended periods of time, bending, occasional lifting 5-25 lbs., must be able to walk back and forth for a distance of 5 feet to 15 feet behind the teller line, must be able to adequately hear and verbally communicate with customers, both face-to-face and over the telephone.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.