Job Description

Deerwood Bank is hiring a part-time Teller II/Front Desk position to work in its St. Michael, MN branch. This position is responsible for performing a variety of duties such as proper handling of teller work - cash, accurately balancing, deposits, checks, payments, promoting various bank products and services, as well as, front desk tasks including greeting and assisting customers, answering phones, scanning/indexing, ordering office products and handling mail. This position demands a high level of customer service skills, attention to detail and adherence to all bank policies and procedures.

Hours:

30-35 hours per week with shifts Monday-Friday between 8:00am-4:30pm (Thursdays 7:00am-3:30pm); rotating Saturdays 1-2 times a month from 8:15pm-12:00pm

Starting Pay Rate:

$19.50-$22.00 based on qualifications

Functions, Duties and Responsibilities:

Greets customers and answers phone calls. Assists customers and staff with various retail, operations and customer service support. Receives customer deposits for all accounts and payments. Verifying customer balances and requiring proper identification and documentation. Maintains currency and coin supply within bank policy. Maintains balancing records within acceptable limits. Familiar with security equipment and understands safety precautions. Provides various tasks including but not limited to verify balances, balance ATM, order checks, document change of addresses, follow proper safe deposit box access, branch capture, redeem savings bonds, buy and sell foreign currency, prepare cashier checks, sell gift and reloadable cards, temporary cards, wire transfers, verify mail and night depository bags and envelopes, accurate logs and other appropriate activities to support the banks service reputation. Cross sells and introduces new services to customers following the focus of branch goals and regulatory guidance. Assists customers with issues/disputes; trouble shoots as needed. Opens and closes the bank following proper security procedures. Completes office duties including scanning, indexing, ordering supplies and handling mail, Any other functions, duties and responsibilities as management may assign.

Knowledge, Skills and Abilities:

Provide excellent customer service and work in a team environment. Ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud. In-depth knowledge of all bank deposit products, services and policies Basic knowledge of bank loan and investment center products Effectively operate all office equipment required to support this position. To include but not limited to personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database and presentation software necessary. Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate Bank personnel. Strong interpersonal skills, attention to detail, positive attitude and pleasant personality. Excellent oral and written communication skills. Display independent judgement. Demonstrate excellent organization, prioritize workflow, adaptability and flexibility. Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

Training and Experience:

High school diploma or GED preferred; and cash handling and customer service experience preferred.

Benefits:

Benefits are available to employees working 30 or more hours per week on the first of the month following date of hire.

Medical insurance, including virtual telemedicine and mental health counseling Health Savings Account Flexible Spending Account (health, limited purpose health, and dependent care) Dental insurance Vision insurance Life insurance (basic and voluntary) Short-term disability insurance Long-term disability insurance Adoption Assistance Program Employee Assistance Program PTO Paid Volunteer Time Off Paid holidays 401(k) with company match (eligible on the first of the month following 2 months of employment) Financial wellness education Free or reduced fees for banking products and services * Employee Referral Bonus