Job Description

Description

The Telecommunicator is responsible for answering emergency and non-emergency calls, entering calls for service in computer-aided dispatch, NLETS/TLETS data entry, and for radio operations, dispatching officers to various law enforcement situations throughout Montgomery County.

Shift Hours: Must be able to work assigned shift, which may include evenings, nights, weekends, and holidays. See supplemental information for more details.

*Base pay does not include any additional TCOLE certificate pay or incentives the candidate may qualify for. Please visit for our salary information, certificate pay, and other incentives such as bilingual pay.

Primary Job Duties

• Answers emergency telephone calls received from the public
• Question callers to determine the nature and location of the problem, extracts and records essential information and gives proper information to callers
• Dispatches via a radio console, emergency and other calls requiring law enforcement response
• Must have the ability to actively listen to understand the needs and situations of others
• Must have the ability to speak English with sufficient clarity to be understood by others on the telephone, radio, and in person.

Education, Experience, and Skill Requirements

• Must have a high school diploma or GED
• Must be at least 18 years of age
• Must be a U.S. Citizen and resident of the contiguous United States for a period of time sufficient to conduct a background investigation
• Must possess a current valid Texas driver\'s license and proof of liability insurance with no more than 3 moving violations in the past 3 years
• Previous Law Enforcement or Telecommunicator experience preferred
• Subject to polygraph exam
• Subject to a background investigation and interview prior to appointment
• Fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprint files to disclose any criminal record
• No conviction above a Class B Misdemeanor or a Class B Misdemeanor within the last 10 years nor have been on or currently on court-ordered community supervision or probation for any criminal offense
• Must pass hearing test
• Not currently charged with any criminal offense for which conviction would be a bar to licensure
• No conviction in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code
• Has never received a dishonorable discharge or other discharge based on misconduct which bars future military service
• Must hold a Telecommunicator license or be eligible for licensing by TCOLE
• If not a licensed Telecommunicator, must agree to obtain the license not later than the first anniversary of the date of employment

This list does not necessarily contain all of the requirements to be a licensed Telecommunicator in the State of Texas. Applicants should review TCOLE Rule 217 / Texas Occupations Code Chapter 1701 for more information.

Supplemental Information

Testing Information: Applicants must be able to take and pass the Montgomery County Sheriff\'s Office Testing. All testing is facilitated in the MCSO Recruiting Division Offices at: 1 Criminal Justice Dr., Conroe, Texas, 77301. Test & Type score requirements for this position are:

• CritiCall Exam: Applicants must pass the Criticall Exam

Shift Hours: Must be able to work assigned shift, which may include evenings, nights, weekends, and holidays. Dispatchers will be subject to scheduled on-call days. Shifts include 4-days on with 3-days off, comprised of 8 to 12-hour shifts.

Additional Information: After receiving a conditional offer of employment applicant must pass the following before becoming an employee of Montgomery County:

• a drug screen (1/2 cost = $25.00, responsibility of applicant)
• a hearing test with our selected screener
• a psychological exam with our selected psychologist (MCSO pays full cost of $200.00)

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