Job Description

Job Title: Communications Operator
Location: Monmouth Medical Center
Department Name: IT&S Telecommunications
Req #: 0000230939
Status: Hourly
Shift: Day
Pay Range: $16.79 - $18.78 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
We are seeking a skilled and reliable Telecommunications Switchboard Operator to join our team. As a switchboard operator, you will be responsible for efficiently managing incoming and outgoing telephone calls, connecting callers to the appropriate departments or individuals, and providing exceptional customer service to patients, visitors, and staff.
Your role will be crucial in maintaining effective communication within the hospital and ensuring smooth operations.
Qualifications:
Required:

• High School Diploma or equivalent qualification
• Excellent verbal communication skills and a clear, professional telephone manner
• Strong customer service orientation with the ability to remain calm and composed in high-pressure situations,
• Proficient computer skills, including knowledge of telecommunications systems and basic office software
• Ability to multitask and handle a high volume of calls while maintaining accuracy and attention to detail
• Familiarity with medical terminology and hospital operations

Preferred:

• Previous experience as a switchboard operator or in a customer service role is preferred
• Moving down in order of pertinence

Scheduling Requirements:

• Shift working
• Ability to work flexible shifts including evenings, weekends, and holidays

Essential Functions:

• Operate the hospital's telecommunications switchboard system, handling incoming and outgoing calls promptly and professionally.
• Greet callers in a friendly and courteous manner, providing a positive first impression of the hospital.
• Direct calls to the appropriate departments, clinics, or individuals, ensuring accurate and efficient call routing.
• Respond to inquiries from patients, visitors, and staff, providing information about hospital services, visiting hours, and general inquiries.
• Maintain an up-to-date directory of hospital staff, departments, and extensions, ensuring accurate and timely information.
• Assist in emergency situations by promptly connecting calls to the appropriate emergency response teams.
• Handle internal paging requests for hospital staff, physicians, and other personnel as required.
• Monitor and respond to alarms and emergency codes, following established protocols and procedures.
• Collaborate with other hospital departments to coordinate communication during critical situations or emergencies.
• Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
• Perform administrative tasks such as data entry, updating call logs, and generating reports as needed.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey--whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer

Skills Required