Job Description

Requisition No: 866285
Agency: Agriculture and Consumer Services
Working Title: TELECOMMUNICATIONS SPECIALIST I - 42003634
Pay Plan: Career Service
Position Number: 42003634
Salary: $40,000.22 - $43,000.10
Posting Closing Date: 12/18/2025
Total Compensation Estimator
TELECOMMUNICATIONS SPECIALIST I
FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
OFFICE OF AGRICULTURE TECHNOLOGY SERVICES
***STATE PERSONNEL SYSTEM OPPORTUNITY--
ONLY CURRENT STATE PERSONNEL SYSTEM
EMPLOYEES WILL BE CONSIDERED.***
CONTACT:
Shelley Harden (850) 245-1096
MINIMUM REQUIREMENTS:
A high school diploma or its equivalent and one (1) year of experience in telecommunications, data processing (excluding data entry), electronics or engineering.
College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the year of required experience provided such education includes at least two courses in one of the areas described above.
Vocational/technical training in one of the areas described above can substitute at the rate of 720 classroom hours for the year of required experience.
Completion of a vendor supplied program of study of four or more weeks in telecommunications can substitute for the year of required experience.
Requires possession of a valid Class E driver license.
EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at "Approved Credential Evaluation Agencies, Florida Department of Education."
***ATTENTION CANDIDATES***
To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
ADDITIONAL REQUIREMENTS:
Occasional travel required.
NOTES:
To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.
Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.
JOB DUTIES:
Assists with remote and on-site customer support functions, including but not limited to: Fielding incoming calls and/or emails from end users, troubleshoot Tier 1 and 2 service requests regarding troubleshooting software and hardware, apply diagnostic utilities and skillsets, and collect information from customers to assist in resolving problems.
Responsible for recording, tracking, and documenting issues within the FDACS ticket tracking system for each problem or issue reported by FDACS staff or external users supported by the department, including but not limited to customer name, division, contact information, and the nature of the problem or issue, steps used to troubleshoot the issue must also be documented, including problem-solving process, successful or unsuccessful steps, and action taken.
Supports the Tax Collector's offices and Regional Offices utilizing the department's Division of Licensing applications, hardware, and/or software. Support includes, but is not limited to, installing and troubleshooting hardware at Tax Collector facilities and troubleshooting applications.
Maintain awareness of the FDACS environment to be able to identify and learn appropriate software and hardware used and supported by the agency.
Perform related work as required, which will include, but not be limited to, adherence to the policies and procedures of the Department's Information Resource Security Program (Chapter 8 - Department's Supervisory Manual) and allocate time as requested for Disaster Recovery activities.
KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of distributed computer processing operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of computers, operating systems, and software.
• Knowledge of computer imaging via Microsoft Windows Autopilot and the Microsoft Intune platform.
• Ability to process information logically and solve problems.
• Ability to document and share new techniques or processes.
• Ability to resolve problems with computer hardware, software, and applications.
• Ability to identify and communicate user needs.
• Ability to work, collaborate, and communicate effectively with others.
• Ability to plan, organize and coordinate work assignments.
• Ability to lift up to 50 pounds.

The Benefits of Working for the State of Florida
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit

;) * Flexible Spending Accounts;

• Tuition waivers;
• And more!

For a complete list of benefits, visit .
For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date."
SPECIAL NOTES:
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.

Skills Required