Job Description

General Summary of Position
The telecommunications team at MedStar National Rehabilitation Hospital has a PRN opening. The Telecommunications Operator is the first point of contact for callers and will provide general information. This department is open 24/7 and the ideal candidate will have open availability to fill in as needed.
Status: PRN (as-needed)
Schedule: Work schedule will vary, flexible availability required to cover day, evening, overnight, and weekend shifts as needed
PRN positions are generally not eligible for benefits.
Primary Duties and Responsibilities

• Answers all incoming calls to the facility with courtesy and efficiency.
• Provides courteous and efficient communication within the hospital and information about the Network to the customer.
• Takes ownership of a complaint and facilitates immediate service recovery.
• Relays incoming, outgoing and interoffice telephone calls in a timely, professional manner.
• Maintains an orderly flow of internal communications within the hospital and meets any crisis which may arise.
• Takes messages and relays them when necessary.
• Responsible for recording and reporting communication system malfunctions to the director or appropriate vendor in the absence of the director to ensure timely repair.
• Responds to alarms located in the service area.
• Knows staff/personnel functions to be able to direct callers in a prompt, knowledgeable and effective manner.

CUSTOM.PRIMARY.DUTIES.RESPONSIBILITIES.ADDENDUM
Minimum Qualifications
Education

• High School Diploma or GED required.
• Some college/vocational education preferred.

Experience

• 1-2 years Telecommunications experience in a hospital/call center environment required.

Knowledge, Skills, and Abilities

• The incumbent in this role will be required to have excellent customer service skills in addition to excellent verbal communication skills as this individual will be the main point of contact for all stakeholders who will need to be directed to the appropriate parties.
• The incumbent will also be required to communicate effectively in writing.
• The ideal candidate will also be able to function efficiently when there are a high volume of calls and be able to multitask accordingly.

This position has a hiring range of $18.00 - $28.73

Skills Required