Job Description

Job Category: Finance/Accounting/Billing/PFS
:
Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing.
Principal Accountabilities:
1. Receives and relays internal and external calls and provides general information according to policies and procedures.
2. Troubleshoots system issues when needed.
3. Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
4. Operates beeper and paging system to contact hospital personnel and code team.
5. Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
6. Performs other related duties as assigned.
Qualifications:
Required:
1. High School Diploma or equivalent.
Preferred:
1. Experience in switchboard operations/multi-line phone services in a hospital or medical facility.
2. Experience working in a Call Center.
3. 1 year of experience in Customer Service or relevant area.
About Us:
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• CentraState Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For and FORTUNE magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.
Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
About the Team: Atlantic Mobile Health is a non-profit corporation dedicated to providing the finest air and ground medical transportation services. We offer immediate and emergent response to municipalities and facilities, as well as non-emergency transportation for patients who need stretcher transportation. The MICU is an emergency response unit that augments the basic life-support therapies provided by local first aid squads and fire departments. Our Air and Ground teams provide some of the most advanced care available for scene emergencies and interfacility transport for our most complex and critical patients. The Patient Transfer Center offers a time-saving service for doctors and staff at any hospital who wish to consult with a specialist or initiate a patient transfer into any Atlantic Health Medical Center. The Atlantic Training Center is one of New Jersey's largest providers of emergency medical education, which also offers CPR and First Aid training to community groups, businesses, and the general public.

Skills Required