Job Description

About the Position
The Telecommunications Network Programmer Analyst Senior-Lead analyzes, evaluates, and maintains telecommunications systems including data network, voice systems, commercial cellular equipment, public safety wireless and/or video communications systems. Incumbents conduct analytical studies to define problems, identify deficiencies, and recommend solutions that impact the enterprise and user unit effectiveness. Incumbents have the highest level of technical expertise and work under limited supervision on the most complex assignments requiring considerable independent discretion and judgment. Incumbents may also assume a lead role providing training and guidance to Technology Bureau staff.
About the Maricopa County Sheriff's Office
Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency. We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. We come together as a team to support and provide public safety. We are OneMCSO - become one with us!
Come make a difference! Apply today!
POSITION QUALIFICATIONS:
Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field;

Experience:

• (5) five years of work experience in a telecommunications analyst, voice communication analyst, network engineer or similar position

OR
Combined education and experience qualifications:

• An equivalent combination of education and job-related experience may substitute for the minimum qualifications on a year for year basis.

Other requirements:

• Must possess a valid Arizona driver's license or have the ability to obtain by the time of hire.

• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.

• Prior to hiring, the Sheriff's Office requires that all candidates pass an extensive background review

Our Preferred Candidate has:

• CISCO CCNA

• CISCO ISE, Palo Alto Panorama experience

Working Conditions
Maricopa County is an EEO/ADA Reasonable Accommodation Employer.
The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.
Work occurs primarily indoors in an office setting. Position involves managing frequent interruptions, time pressures, and high work volumes. Responsibilities require concentration, accuracy, ethical conduct, and a professional demeanor.
Position requires performing duties in equipment rooms, mechanical rooms, and corridors as well as working aloft from ladders
Work environment

• Indoors

• Rarely outdoors or in temperatures above 90 degrees or below 40 degrees

• Frequently in confined areas

• Conditions may rarely include smoke/dust, wet/damp areas, stairs, or ladders

Physical environment

• Sitting, standing, walking

• Driving a vehicle

• Speaking, hearing, seeing, reading

• Distinguishing colors

• Bending/kneeling, reaching

• Twisting, climbing, crawling

• Crouching, balancing

Social environment

• Time pressures

• High volume of work

• Handling multiple or complicated tasks

• Accuracy

• Decision making

• Concentration/vigilance

• Teamwork

• Working in close physical proximity with others

• Conditions frequently include interruptions, unscheduled tasks, frequently changing tasks, public contact, overtime/rotating shifts

Knowledge, skills, and abilities:
Knowledge of:

• project management principles and methodologies

• LAN/WAN networks, TCP/IP protocols and network technologies

• common network software and common network hardware such as Cisco, Palo Alto, and Aruba. CCNA

Skill in:

• experience as a network technician or relevant position

• diagnostic, problem solving and analytical skills

Ability to:

• plan, organize, monitor, control and implement telecommunications and video projects

• work well with and/or lead people from many different disciplines and with varying degrees of technical expertise

• express complex technical concepts effectively, both verbally and in writing

ESSENTIAL JOB TASKS
(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned. List in order of importance.)

• Design, implement, and manage large telecommunications systems and network projects

• Design and install well-functioning computer networks, connections, and cabling

• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

• Inspect LAN infrastructure and fix minor or major problems/bugs

• Test and configure network related software and maintain and repair hardware and peripheral devices

• Proactive monitoring of network environment to identify outages, or service degradation, and responding accordingly

• Design, implement, and maintain network management platform for proactive monitoring and management of network infrastructure

• Prepare and ensure accuracy of documentation, procedure manuals, and as built sheets for network installations, including data, voice, and video systems.

• Organize and schedule upgrades and maintenance of network equipment without deterring others from completing their own work

• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

• Supervise vendors for contracted services

• Act as a liaison between Sheriff's Office and network vendors on high-level support issues

• Provide direct interface with other departments in support of the Sheriff's Office network

• Prepare correspondence and reports

• Diagnose problems and repairs equipment ensuring conformance to specified codes and standards

• Solve complex problems using technical knowledge and professional judgment to restore critical systems

• Respond to job assignment such as work orders; engineering changes and trouble calls as required which may necessitate call-in to work after normal shift hours

• Analyze component requirements of new and upgraded systems and perform installation and testing of new products and patches

• Ensure adherence to and completes/updates documentation of routine maintenance schedules and inventory

• Compile and update statistical information, manuals, and reports

• Represent the division at meetings, both internal and external

• Provide on-the-job training to users and other technical personnel

• May be responsible for supervising and assigning work to other Technology staff, although this is not the primary function of the job

• Provide high-level off-hours support on a rotating basis with other technical personnel

• Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor

• Other Duties as Assigned

SELECTION PROCEDURE:
The hiring authority will select the successful candidate based on departmental needs.
All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation and polygraph. A background investigation and polygraph will be conducted on any current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.
Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Skills Required