Job Description

Summary
The Telecommunications Manager is responsible for planning, directing, supervising, and evaluating all operations of the Police Communications Center. This position serves as a liaison, advisor, project manager, and technical subject-matter expert on communication systems and technology within the Police Department. The role supervises the daily duties and assignments of city personnel assigned to the Police Department and coordinates closely with other law enforcement agencies to ensure effective communication and interoperability. The ideal candidate will have at least four years of supervisory experience in a Public Safety Communications Center, along with a minimum of five years of experience in a related field. They should have at least one year of experience as a telecommunications trainer, with demonstrated responsibility in policy and procedure development, technical development, and budget management. Project management experience in a similar work environment is preferred. A bachelor's degree and an Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certificate Level A are ideal. Additionally, experience in public safety technology administration and development related to CAD, 9-1-1, radio systems, and other related systems is highly desirable. Lastly, the ideal candidate will possess a calm demeanor and be able to work days, nights, weekends, and holidays as needed.
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:
Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation
Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.
Essential Functions

• Supervises Communication Center staff by directing, monitoring, and evaluating work performance of operators and supervisors; maintaining personnel records; handling disciplinary and salary matters; and providing staffing, scheduling, and training for all staff.
• Manages all equipment/technology issues of the Communications Center by maintaining wide knowledge base; ensuring uninterrupted service of 911/phone equipment, radio equipment, computer based systems, and recording equipment; providing basic troubleshooting and maintenance; and researching/developing new systems to improve public safety services.
• Manages annual Communication budget by conducting research on budgetary needs, justifying requested funds, tracking and documenting all expenditures, and arranging payment of division bills.
• Operates as the agency System Security Officer for the Arizona Criminal Justice System network by maintaining security of all criminal information records, ensuring all personnel with access have passed the required screenings, and providing training to those with access to the system.
• Acts as a liaison between the department and numerous organizations and agencies by maintaining influential status and preparing presentations and reports.
• Supports division policy development and compliance by ensuring policies are updated and distributed and conducting reviews of new and changed policies.
• Ensures training of all division personnel meets or exceeds mandated standards by overseeing the division training program, submitting proper paperwork, and seeking cost effective alternatives in training.
• Assists in the recruiting of personnel by overseeing and evaluating the hiring process of division personnel; reviewing examinations and interview questions, and making recommendations in hiring, discipline, and termination matters.
• Maintains the skills and certifications necessary to function as a Telecommunications Operator by staying current on laws and codes, operating various center equipment, and continuing operational proficiency of Operator.
• Plan, execute, and finalize capital and operational projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Establish and/or verify project budgets. Define the project's objectives and oversee quality control throughout its life cycle.

Requirements

• Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
• Experience: Minimum five years of experience in a related field.
• Certifications and Other Requirements: Valid Driver's License, Arizona Criminal Justice Information System Terminal Work requires the ability to read local, state, and federal laws; statutes and codes; operating manuals; ACJIS manuals and guidelines; and various policies, rules, and regulations.
• Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division and general accounting.
• Writing: Work requires the ability to write policies, procedures and guidelines, training manuals, presentations, reports, and correspondence.
• Managerial: Semi-Complex - Work requires managing and monitoring work performance of a division including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
• Budget Responsibility: Significant - Has responsibility for final approval of at least one division budget and presents the budget(s) to Senior Management. Is authorized to approve division budgeted expenditures for both staff and resources up to the amount that requires the approval of Senior Management
• Policy/Decision Making: Significant - The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Projects and daily work are managed with little oversight, however special assignments and significant work products may be reviewed upon completion. Typically positions in this category are supervisor to mid-management jobs.
• Technical Skills: Broad Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
• Interpersonal/Human Relations Skills: High - Interactions at this level typically result in recommendations regarding policy development, changes in policy, and implementation of policies. Interactions at this level are typically concerned with providing communications at higher levels of organizational operations and may utilize activities such as evaluating customer satisfaction, developing cooperative associations, and allocating resources to improve work operations, work quality, overall achievement of organizational goals and objectives, and customer satisfaction.

12 Month Objectives

• Obtain Level A Terminal Operator Certification (TOC) certification
• Assume Systems Security Officer (SSO) duties
• Update City Federal Communication Commission (FCC) Licenses
• Attend at least two Maricopa Association of Government MAG911/ Public Safety Answering Point PSAP Managers meetings
• Attend at least three monthly RWC meetings
• Complete Tower Project Capital Improvement Project (CIP)
• Develop Hiring/Recruiting/Retention plan with Human Resources (HR)
• Establish self as Justice Web Interface (JWI) Administrator
• Establish self as Government Emergency Telephone System (GETS) liaison
• Hold quarterly division supervisor meetings
• Meet individually with all division staff
• Learn and carryout Telecomm Budget

The City of Goodyear offers a highly competitive benefits package including:

• Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
• Sick Leave: 12 days per year
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
• Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
• Health Insurance: Three health plans available to select from at a group rate
• Dental Insurance: Two dental plans available to select from at a group rate
• Vision Insurance: Available at a group rate
• Flexible Spending Accounts: Health Care and Dependent Care accounts available
• Short Term Disability Insurance: City-paid coverage
• Cancer Benefit: City-paid coverage
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost
• Longevity pay beginning at year six
• Tuition Assistance: $5,250 per calendar year
• Employee Assistance Program
• Onsite wellness center/clinic
• Access to the Goodyear Recreation Center
• Robust employee well-being program
• Free identify theft monitoring and protection with Aura
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.

Skills Required