Job Description

Assumes responsibility for switchboard operation, alarm monitoring, after hours answering service, functions as the communications hub for the facility, disseminates information and maintains departmental records.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Monitor and dispatch internal emergency response to all Kansas Standardized Emergency Codes integrated with Life and Facility Safety alarms.
• Provide and disseminate information and maintain departmental records. Work closely with 911 dispatches during emergency situations.
• Perform as Communication Center during Hospital Incident Command System activation for internal or external disasters such as Mass Casualty or Severe Weather situations
• Receive after hours calls and route appropriately as directed.
• Demonstrate proficient and efficient receipt and relay of communications via mastery of switchboard, public address systems, written, oral, and electronic communications.
• Utilizes Hutchinson Regional on-call systems in an efficient and accurate manner including the interpretation of practice and departmental schedules, demonstrating conformity with Telecommunications protocols for contacting staff.
• Act in accordance with the established mission, vision, and values.
• Abide by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Maintain effective communication and professional working relationships with patients/clients and their representatives, team members, contractors, physicians, peers, outside agencies, and the public.

General Responsibilities:
Perform other duties as assigned.
People Management Responsibilities:
Does this position have people management responsibilities?:
? Yes ? No
"Yes" indicates that this position entails overseeing and guiding team members, encompassing employment decisions and/or suggestions, as well as conducting formal performance assessments.
"No" indicates that this position does not involve managing team members.
Minimum Qualifications:
Required Education and Experience

• none

Required License/Certifications/Registrations

• none

Preferred Qualifications:
Preferred Education and Experience

• Associate's Degree or higher in communications or related field.
• Previous switchboard or dispatching experience.
• One-year office or healthcare employment.

Preferred License/Certifications/Registrations

• none

Knowledge, Skills, and Abilities:

• Active listener of transmissions of various types of communication messages (written, oral, and electronic communications).
• Strong background in customer service.
• Moderate computer level skill.
• Keyboarding skills.
• Demonstrated ability to communicate effectively.
• Knowledge of medical terminology.
• Microsoft Office software program utilization (Excel, Word)

Physical Requirements:
With or without accommodation.

• Sedentary Work: Occasionally exerting up to 10 lbs - frequently exerting up to 5 lbs. Less than 10% of the day may be standing or walking.

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.

Skills Required