Job Description

Initial Posting Date: 10/28/2025
Application Deadline: 11/11/2025
Agency: Oregon Health Authority
Salary Range: $5,638 - $8,525
Position Type: Employee
Position Title: Telecommunication coordinator (Information Systems Specialist 5)
:
Opportunity Awaits, Apply Today! - Telecommunication Coordinator (Information Systems Specialist 5)
The primary purpose of this position is to coordinate and support telecommunication services and infrastructure for ODHS and OHA, with a focus on planning, communication, and service continuity across diverse office environments. This includes oversight and support of digital and analog fax solutions, VoIP desk and lobby phones, contact center-as-a-service (CCaaS) platforms, and the underlying infrastructure that enables these services.
This position acts as a liaison between OIS teams, ODHS/OHA Facilities, external service providers, and program partners to ensure telecommunications services are effectively planned, deployed, maintained, and decommissioned as needed. Responsibilities include coordinating service setup for new or relocated offices, planning infrastructure changes, supporting vendor escalations, and ensuring that telecommunication technologies meet business and technical standards. The role also involves preparing cost estimates, facilitating procurement processes, and ensuring proper connectivity for business-critical communication services.
Functioning within the Office of Information Services, this role is essential to maintaining the reliability, accessibility, and performance of telecommunications services that support agency operations and the delivery of services to Oregonians.
For a full review of the position description, here.
If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.
What We Are Looking For
Minimum Qualifications: These qualifications must be visible in your application for consideration.
MINIMUM QUALIFICATIONS: Information Systems Specialist 5
(a) Four (4) years of information systems experience in:
Telecommunications or IT Infrastructure support, IT project coordination or project management, Business or systems analysis in an IT environment
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
two (2) years of professional level information systems experience as described above.
OR
(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.

• Experience with VoIP telephony including desk phones and soft phones, cloud-based fax (e.g., RightFax), and related infrastructure coordination.
• Proven ability to work with external vendors and internal IT teams to resolve issues and implement solutions.
• Understanding of Contact Center as a Service (CCaaS) platforms and support needs for high-volume customer-facing environments.
• Demonstrated success in managing multiple priorities, tracking project timelines, and ensuring communication across stakeholders.
• Ability to distinguish between quick fixes and root-cause solutions, balancing urgency with long-term stability.
• Skilled in building trust with program partners, translating technical concepts into plain language, and facilitating collaboration across teams.
• Comfortable working across both legacy technologies (analog fax, Media gateway devices) and emerging cloud-based systems.
• Experience identifying service gaps, proposing solutions, and contributing to the maturity of IT service delivery.

Extensive Knowledge of:

• Telecommunications systems, services, and infrastructure, including VoIP, fax (analog/digital), and contact center technologies.
• Principles of telecommunications performance monitoring and service optimization.
• Concepts related to service provisioning, escalation paths, and troubleshooting in multi-vendor environments.
• Processes for coordinating telecommunications installations and upgrades across multiple teams and locations.

General Knowledge of:

• Information systems analysis, planning, and integration techniques.
• Project coordination principles, particularly those involving cross-functional and vendor teams.
• Business analysis, documentation, and research methodologies.
• Disaster recovery and business continuity strategies as they relate to telecommunications services.
• Contract/vendor coordination and service-level management.
• Agency business processes and user needs as they pertain to communication services.

Basic Knowledge of:

• Statewide standards and policies related to IT procurement, service delivery, and security.
• Data security considerations related to voice and fax transmissions.
• Hardware components and physical wiring principles related to telecom infrastructure.
• IT service management practices and tools (e.g., ticketing systems, asset tracking).

Required Skills:

• Planning and coordinating complex telecommunications service implementations across multiple internal and external stakeholders.
• Diagnosing and resolving complex telecom service issues in collaboration with vendors and internal teams.
• Analyzing technical requirements and translating them into actionable service or infrastructure plans.
• Communicating technical concepts clearly and effectively with both technical and non-technical audiences.
• Developing and maintaining detailed service documentation, implementation plans, and vendor instructions.
• Evaluating and recommending telecommunications solutions that align with business needs and long-term strategies.
• Building collaborative relationships with vendors, internal IT groups, Facilities, and program partners to achieve shared goals.
• Managing multiple, concurrent requests and projects while maintaining attention to detail and customer service excellence.

Special Requirements: To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment. Travel to offices throughout Oregon is required.
Preference Statement:
Application Guidance
How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions.

• External Candidates: Visit the

to submit your application. Be sure to follow all application submission requirements. * Internal Candidates: Current State of Oregon employees must apply through their
. Be sure to follow all application submission requirements.
After You Apply:

• Before the job announcement closes, log in to your Workday account to check for pending tasks under "My Applications" and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information, kindly follow the instructions for

found here. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.
Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out

! * This announcement is for one, full-time, permanent, represented, Telecommunication Coordinator (Classification: ISS5 position based in Salem, Oregon.

• This is an in-office full-time position. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Umulkher Abdullahi at: Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811.

Benefits of Joining Our Team
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the is the place for you. We also offer a competitive benefits package including:

• Excellent

benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost. * Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month. * Possible eligibility for the
. * Membership in the
(PERS)/ (OPSRP).
that will help grow your career with the State of Oregon.
Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services

for more information. * The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the
page for more details on the classification. * Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
Helpful Links & Resources
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The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class--including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation--and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.
OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.
Agency - OHAAOOIS
More information about the Office of Information Services and current job opportunities can be found at "?

Skills Required