Job Description

Telecom Operator, Full Time, 3rd Shift plus 20% Shift Differential

Operates switchboard and telecommunications systems to page and relay incoming, outgoing, and interoffice calls by performing the following duties and other duties as assigned. Partner may be required to work alternate shifts and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets customers, provide basic facility and location information, answer and transfer incoming calls promptly and courteously in order of priority. Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge and freezer alarms, door and elevator alarms, security cameras, and emergency codes as required by facility. Announces and pages emergency codes accurately and with expediency. Assists partners with the use of the Language Line and clean Language Line phones after each use. Replace patient phones and staff pagers as needed. Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions. May vary by location. Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required. Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers. May vary by location. Makes changes in LifeLine program in regards to subscriber and responder information. May vary by location. Update and maintain all information lists and databases. Create department schedules as needed. Assist Supervisor and Lead with invoice processing, payments, and reports as needed. Check function of Language Line phones and reprogram as needed. Assist Supervisor in ordering, programming, and troubleshooting pagers and Spok Mobile. Set up new users with the IRM and Spok Mobile paging systems as needed.

EDUCATION AND EXPERIENCE

Graduate of high school or equivalent.
One year of customer service experience required. One year of experience as an operator of similar equipment required. Proven level of proficiency and performance of operational and customer service.