Job Description

Additional Links:

This position is covered by the Administrative Clerical Bargaining Unit; click here to review the current NP-3 Contract.
This position is in salary group CL-11; click here to review the current NP-3 Pay Plan.
This position is part of a classified Bargianing Unit. The benefits are:


Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking for a Telecommunications Operator to join our team with Orthopedics in the UConn Medical Group. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.





At UConn Health, this position will serve as a liaison between the general calling public and all UConn Health clinical faculty, professionals and staff, which entails answering 15,000 calls per month and 80+ calls per day.

SUPERVISION RECEIVED

Initially works under the close supervision of an employee of higher grade; works more independently with acquired experience.

EXAMPLES OF DUTIES

Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider; Obtains patient information and verifies accuracy of system data; Documents telephone inquires, complaints, conversations and action taken; Schedules appointments and sends out appointment letters; Calls patients for scheduled appointments and instructs patient in any necessary preparations; Responds to correspondence and handle request as needed; Maintains records; Performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILL AND ABILITY:
Interpersonal skills; Oral and written communication skills; Ability to speak proper English and to enunciate clearly; Ability to operate office and communications equipment; Ability to follow written and oral instructions; Ability to think and act quickly in emergency situations with judgment and discretion; Ability to maintain records.

GENERAL EXPERIENCE:

Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

PREFERRED QUALIFICATIONS:

Experience working in a call center. Medical office scheduling experience. Bilingual

SPECIAL REQUIREMENTS

Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays. Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants must possess normal hearing.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for extended periods of time.

SCHEDULE:

Full time, 40 hours per week, Monday through Friday, 8:00 am - 4:30 pm with a 30-minute unpaid meal break.

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.