Job Description

Company Overview:

Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.


About the Role


Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills.



What You'll Do


Be the first line of support for tech issues--via phone, email, or in person


Troubleshoot hardware, software, and network hiccups


Set up and configure computers, mobile devices, and software


Use remote tools to assist users across locations


Keep detailed records in our ticketing system


Apply updates, perform backups, and support IT maintenance


Provide friendly, clear training to users


Escalate complex issues when needed


Adapt to evolving tech and team needs



What You Bring


High School Diploma or equivalent


0-2 years of IT support experience (internships and school projects count!)


Familiarity with Microsoft Office and common productivity tools


Basic knowledge of computer systems, mobile devices, and printers


Strong communication and a customer-first mindset


Ability to explain tech in simple terms



What We Offer


We believe in supporting our team across all stages of life and career. Our benefits include:

Comprehensive healthcare coverage Retirement savings plans with company match Generous paid time off and holiday * Professional development and training opportunities