Job Description

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
The IT Technician II provides differentiated customer experience to Signet's internal IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems. IT Technician II team lead position carries the responsibilities as the acting agent for data center operations in the absence of the shift supervisor (off day, PTO, emergency, etc.)
MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
3rd Shift - Monday - Friday - 12am - 8am * Monitors and proactively manage batch job scheduling end-to-end across platforms from a central point of control.

• Help lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
• Identifies and escalates technical trouble trends impacting store operations.
• Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
• Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
• Makes proper and consistent use of tools and reference materials in researching issues and providing solutions.
• Properly document each contact in the appropriate ticketing system quickly and accurately.
• Continuously develops and improves technical knowledge and customer service skills.
• Attends training as required/needed.
• Performs other related duties as assigned.

The salary range for this opportunity is $22.00-$24.00 hr. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

Skills Required