Technical Support Tier Iii
Londonderry, NH, US, United States
Job Description
We are seeking a highly skilled
Tier III IT Technician
to provide advanced technical support, serve as an escalation point for Tier I and II technicians, and proactively improve IT environments to minimize reactive support needs. This role requires a deep technical skill set, commitment to customer satisfaction, and the ability to recognize patterns in IT issues to drive long-term improvements.The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment, recognizing opportunities for automation, process improvement, and enhanced system reliability. Simply put:
the less a customer has to call us, the better their experience--and that's our goal.
Qualifications & Skills:
Required Experience:
10+ years
of general IT support3+ years
working for an MSP (Managed Services Provider).3+ years
supporting Microsoft cloud environments (Office 365, Azure, Entra, SharePoint, etc.)., switches, access points, etc.).
3+ yearssupporting customers via Remote Monitoring and Management (RMM) tools.
Experience managing enterprise backups
Experience with cloud-based VoIP systems support and maintenance.
Certifications : Network +, CCNA
Technical Expertise:
Strong troubleshooting skills in Windows Server, Active Directory, Group Policy, and enterprise applications.
Proficiency in networking technologies, including VLANs, VPNs, firewalls, and routing/switching.
Experience with virtualization technologies such as VMware and Hyper-V.
Scripting and automation knowledge (PowerShell, Bash, Python preferred).
Knowledge of cybersecurity best practices, SIEM, and endpoint security solutions.
Work Ethic:
Customer-based mindset
--puts the customer experience first. Strong verbal and written communication skills. Detail-oriented with excellent problem-solving abilities. Self-motivated with a "do whatever it takes" attitude to resolve issues. Team player - collaborate effectively and supports colleagues. Valid driver's license and reliable transportation (if on-site visits are required).PAY IS BASED ON SKILLSET
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
Health insurance Vision insurance
Work Location: In person
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Job Detail
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Job IdJD6043841
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:40000.0 75000.0 USD
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Employment StatusPermanent
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Job LocationLondonderry, NH, US, United States
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EducationNot mentioned