Job Description

Job Overview

Join our dynamic team as a

Technical Support Technician / Sales Professional

, where you'll be the vital link between cutting-edge technology solutions and our valued customers. This role offers an exciting opportunity to combine technical expertise with exceptional customer service and sales skills. You'll provide hands-on support to troubleshoot technical issues, guide customers through product features, and identify opportunities to enhance their experience with our innovative offerings. A key focus will be

servicing and supporting electronic tool control systems used in aerospace maintenance environments

, ensuring compliance, reliability, and operational efficiency. Energized by a fast-paced environment, you'll play a critical role in driving customer satisfaction and business growth through proactive engagement and technical assistance.

Responsibilities

Deliver expert technical support to customers via phone, email, or in-person, resolving hardware, software, or network issues efficiently.

Perform on-site installation, servicing, and preventive maintenance of electronic tool control systems at aerospace maintenance facilities.

Troubleshoot and repair system components. Demonstrate product features and benefits to customers, ensuring they understand how to maximize their use of our solutions. Identify customer needs and recommend suitable products or upgrades to enhance their experience and meet their operational goals. Assist the sales team by providing technical insights during customer consultations and helping close sales opportunities. Maintain detailed records of customer interactions, troubleshooting steps, and service activities in our CRM system. Follow up with customers post-support to ensure issues are resolved and satisfaction is achieved. Stay current with industry trends, aerospace compliance requirements, and product updates to provide accurate guidance and support.

Qualifications

Proven experience in customer service with a passion for helping others solve problems. Strong sales aptitude with the ability to identify opportunities and communicate value effectively. Technical proficiency in hardware, software, or network troubleshooting; certifications are a plus. Experience with electronic systems servicing, preferably in aerospace or defense environments. Excellent communication skills, both verbal and written, with a friendly and professional demeanor. Ability to work independently and collaboratively in a fast-paced environment. Basic knowledge of computer systems, operating systems, and common business applications.

Join us if you're energized by helping people succeed with technology!

We value proactive problem solvers who thrive on delivering outstanding service while driving sales growth. This paid position offers a chance to develop your technical skills and sales expertise in a supportive environment committed to your success.

Job Type: Full-time

Pay: $48,579.06 - $75,000.00 per year

Benefits:

Paid time off
Work Location: In person