Job Description

Job Overview

We are looking for a full timeTechnical/Mechanical Customer Service professional at our head office in Pingree Grove, Illinois

We are seeking a dedicated and knowledgeable Mechanical-Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support to our clients; ensuring their mechanical issues are resolved efficiently and effectively. You will act as a primary point of contact for troubleshooting and resolving mechanical issues with our various equipment lines, while maintaining a superior level of customer service.

Duties

Phone support for incoming technical calls for our Powerboss, Scrubmaster, Citymaster and robot product lines, troubleshoot equipment problems with field technicians. Will also cross-train on our Minuteman product line Warranty Administration; claim evaluation, modification Communication of warranty questions on field units (coverage and eligibility) Evaluation of warranty parts when called in for inspection Communication and recording of negative trends, zero hour or serial issues Communication to Production Manager of quality issues Recording data in SAP for zero hour and serial issues Bi-monthly meeting with production / sales Work with Quality Engineers on known and potential mechanical concerns Open and willingness to learn and grow with our company
Technical support training seminars for Minuteman equipment

2 seminars annually

Skills

Electrical diagnosis STRONG Mechanical and technical aptitude Hydraulic, Internal Combustion systems knowledge Understand engineering blueprints Self-Starter, Organized, Excellent communication skills, Experience in the Commercial Cleaning industry, Mobile or in-house assembly repair Background in inventory and warranty systems

Soft Skills

Time and process management Communication skills: must be determined and professional, with the ability to resolve issues in a diplomatic manner Proactive: Taking initiative, anticipating needs. Integrity: Honest, fair, maintaining moral principles. Accuracy and attention to detail Discretion: Handling sensitive info with care, respecting privacy Excellent customer service skills with the ability to communicate technical information clearly to non-technical users. Ability to adapt and grow with a changing and growing environment.
Minuteman International is a full line manufacturer of commercial and industrial maintenance products for today's cleaning industry. Our wide range of industrial and commercial products are used to protect the health and safety of employees in some of the world's most severe or dangerous environments. In addition, many of our products are being used to minimize environmental impact. Our solutions include autonomous equipment, fossil fuel alternatives and water saving technology. Over 90% of our equipment is sold/purchased through our extensive dealer network.

Job Type: Full-time

Compensation Package:

Salary range is listed and determined by skill and experience Bonus opportunities
Schedule:

Monday to Friday - no weekends
Experience:

Customer Service: 3 years Preferred Technical Customer Service: 1 years Preferred Mechanical Experience: 3 years Required
Work Location: In person

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Work Location: In person